Help Centre

Out of Hours

Our customer care team are available to help weekdays between 9AM and 5.15PM.

Leave a message via live chat or email for support. Please quote your Order ID when getting in touch.


PalletOnline - Help Page Delivery Information

Sending pallets doesn’t have to be daunting! We’ve done our best to answer all your questions about our services; We’ve covered everything from Amazon Fulfilment and delivery insurance to general pallet information.  

Whatever your question, you will find the answer here in our Help Centre. 


Video and Service Updates

To help answer some of your questions more quickly, we’ve added short and simple videos to certain articles, saving even more of your valuable time!  

Plus, whenever we have important service updates to share with you, we’ll add them to the Help Centre outlining everything you need to know.  


Live Chat Fast Support

If you can’t see your question listed in our Help Centre, the quickest way to get an answer is by sending us a message on Live Chat with your query.  

We will always do our best to answer any questions you have to make sure your delivery runs smoothly.