Help Centre


Out of Hours

Our customer care team are available to help weekdays between 9AM and 5.15PM.

Leave a message via live chat or email for support. Please quote your Order ID when getting in touch.

PalletOnline - Help Page Delivery Information

Our help section should hopefully provide answers to all of your questions surrounding our delivery service.

If you are not too familiar with how things work when sending a pallet, then do not worry. Sending pallets for the first time or using a new company for the first time can be daunting.

After all, you want to be sure that you can trust the organisation with whom you are spending your hard-earned money.

This is why we want to give you acess to plenty of hints, tips and advice.

New Pallet Features Available

We strive to provide you with all the information you require, no matter what the query is. This is the place where you could search for help on Amazon Fulfilment, Delivery Insurance, Pallet Information and much more.

There are several new features on our site, including our enhanced ETA tracking system and our upgraded insurance offering.

These features are designed to provide you with the best and most up to date service.

Videos and Service Updates

We have also created some simple videos to give you a further indication of our services, and what you need to know before making a booking.

This is the place where we can explain all of these features in more detail. Plus, we will also be adding new sections to this area when we have future service updates.

If there is anything that we have not covered in our help area, please do not hesitate to get in touch with us on Live Chat.

Alternatively, you can also call our friendly Customer Service team on 0845 658 0049. We would be more than happy to help!