Help Centre

For efficient and fast support, reach us via Live Chat, Email, or WhatsApp, available weekdays from 9:00 AM to 5:00 PM.

IMPORTANT: Understanding Your Collection

Our efficient system, which helps us achieve an industry-leading on-time collection rate, means vehicles complete all deliveries before starting collections. Therefore, we are unable to provide specific Estimated Times of Arrival (ETAs) for collections.

On the rare occasion there's an unforeseen delay with your collection, please be assured there's no need to chase us. We actively monitor every collection and will proactively email you by the next working morning with a clear update and solution.

Our Efficient Online Support

To provide you with the fastest and most effective assistance, our support is handled online. This allows our team to manage queries with greater speed and detail.

Please note: We do not offer inbound phone support.

  • → When We Call You:
    In exceptional, time-sensitive situations only (e.g., a driver is on-site and needs immediate contact), our team may call you or the delivery point contact directly to resolve the matter instantly.
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