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Payments & Refunds
Info on accepted payment methods, invoicing, and how to request a refund.
PayPal Pay in 3 or PayPal Credit
Everything you need to know about our new Paypal Pay in 3 and Paypal Credit service.
Using discount codes
How to apply codes at checkout for savings on your pallet delivery.
Refund information
Details on eligibility, process, and timelines for pallet delivery refunds.
Card payment information
Details on paying for pallet deliveries securely using credit or debit cards.
Direct debit information
Set up and manage recurring payments for pallet delivery services via direct debit.
About Payments & Refunds
You can pay securely by card, PayPal or Direct Debit. All payments are processed through Stripe or PayPal - we do not store your card details ourselves.
Direct Debit is available for account holders who want a faster checkout. You can also use PayPal’s Pay in 3 to spread the cost interest-free if you are eligible.
If you cancel a booking, our support team will start your refund and our accounts team will finalise it. Refunds are processed through Stripe and normally clear within 3 to 5 working days.
For damaged goods, refunds are not given. These cases follow our insurance claims process instead.
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