Payments & Refunds
Info on accepted payment methods, invoicing, and how to request a refund.
About this topic
You can pay securely by card, PayPal or Direct Debit. All payments are processed through Stripe or PayPal - we do not store your card details ourselves.
Direct Debit is available for account holders who want a faster checkout. You can also use PayPal’s Pay in 3 to spread the cost interest-free if you are eligible.
If you cancel a booking, our support team will start your refund and our accounts team will finalise it. Refunds are processed through Stripe and normally clear within 3 to 5 working days.
For damaged goods, refunds are not given. These cases follow our insurance claims process instead.
We reply from 9am, Monday to Friday
Talk to the team
We're on Live Chat and email, Monday to Friday, 9am to 5pm.