Payments & Refunds
Info on accepted payment methods, invoicing, and how to request a refund.
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Pay with PayPal, or split the cost into three interest-free payments with Pay in 3.
Discount codes and offersNew customers save 20% on their first UK pallet delivery, applied automatically. Regular customers earn 10% reward codes.
Refund informationContact us on Live Chat to cancel or remove an extra. Our team starts the refund and our accounts team releases it.
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We store cards securely with Stripe. Save, view and remove cards under Payment in your account.
Direct debit informationSet up Direct Debit in the Payment tab of your account. Payments are taken through Stripe when you confirm a booking.
About this topic
You can pay securely by card, PayPal or Direct Debit. All payments are processed through Stripe or PayPal - we do not store your card details ourselves.
Direct Debit is available for account holders who want a faster checkout. You can also use PayPal’s Pay in 3 to spread the cost interest-free if you are eligible.
If you cancel a booking, our support team will start your refund and our accounts team will finalise it. Refunds are processed through Stripe and normally clear within 3 to 5 working days.
For damaged goods, refunds are not given. These cases follow our insurance claims process instead.
We reply from 9am, Monday to Friday
Talk to the team
We're on Live Chat and email, Monday to Friday, 9am to 5pm. We do not take phone calls.