What Are Pallet Trucks and Tail Lifts?

When you book a tail lift service with your pallet delivery, a pallet truck is included at no extra cost. This allows the driver to safely move your pallet on solid, flat ground.

When should I book a tail lift?

If your pallet weighs up to 750kg and there is no forklift at the collection or delivery point, select a tail lift at checkout. This will ensure the driver brings a pallet truck to help move your goods.

For loads between 751kg and 1,000kg, add a lift assist at checkout. For anything over 1,000kg, you will need to arrange your own forklift at both ends.

What type of surface is required?

Pallet trucks and tail lifts only work on hard, level surfaces like tarmac or concrete. We cannot use them on gravel, grass or uneven ground.

Are tail lifts always available?

Tail lifts are available for most collections and deliveries. The only exception is where small vehicles are required due to access restrictions - in those cases, you will need to load and unload the pallet manually or provide your own forklift.

What if I forgot to book a tail lift?

If you missed it during checkout, contact us on Live Chat and we will add it for you. Please give us enough notice to arrange the correct vehicle in time for your booking.

Summary of lifting options

• Up to 750kg: Tail lift and pallet truck included when selected at checkout.
• 751kg - 1,000kg: Add a lift assist during checkout.
• Over 1,000kg: Forklift required at both collection and delivery.