What Are Pallet Trucks and Tail Lifts?

Pallet trucks come as standard when you book a tail lift for your goods; These are currently free of charge with all PalletOnline bookings. 

Our driver will arrive with a motorised pallet truck to help move your pallets.

Why do you use pallet trucks? 

If your goods are too heavy or awkward to move without equipment, you can use a pallet truck to get them safely to the collection or delivery point. 

You just need to book a tail lift with your order and our driver will arrive with a motorised pallet truck; This can hold up to 750kgs.

Anything over that weight, but under 1,000kgs would require a lift assist for a small additional fee; For more than 1,000kgs, you would need to arrange a forklift.

After all, you want to protect your goods against every risk. 

Should I book a tail lift for collection? 

If your goods are difficult to move without equipment, you can book a tail lift in the checkout free of charge and we’ll make sure the driver arrives with a pallet truck. 

Please note that we cannot operate equipment on grass or gravel surfaces. 

We require flat, solid ground for ALL collections. 

Are tail lifts and pallet trucks always available? 

The only reason a tail lift would not be available to you is if you live in a hard-to-reach area.

If your site can only be reached by a van, you will need to load your goods onto the vehicle yourself.

Please do not attempt to lift heavy goods on your own.

Our drivers will be happy to assist with lifting your pallets. 

What if I forget to book a tail lift? 

Don’t worry if you forget to book a tail lift, you can always add this on to your order afterwards! 

If you know you will need help handling your pallets, simply send us a message on Live Chat and we’d be happy to add this on to your booking for you. 

There is no additional charge for a tail lift service and pallet truck. 

All we ask is that you give us plenty of notice, as we will need to request a vehicle with a tail lift before the day of collection. 

You can always send us a message on Live Chat for further assistance! 


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