What Is Standard Insurance?

When you use our pallet delivery service, we offer an insurance policy. This covers the liability of the goods in transit, rather than insuring the goods or their value.

Our liability is limited to £5 per kilogram in accordance with the RHA. This rate exceeds the industry standard of £1.30 per kilogram, giving you greater peace of mind when using our service. The way this policy works is standard across all pallet delivery services, as they all operate within the RHA terms. 

While we handle thousands of pallets each week, less than 0.03% ever result in an insurance claim as of January 2025. We pride ourselves on one of the industry’s lowest damage and loss rates, reflecting the care and attention we provide throughout the delivery process.

Please note that this insurance policy applies to UK and Ireland freight moving through our pallet network. Insurance for international and truckload freight may vary depending on circumstances. If you are shipping goods outside of the UK and Ireland or sending more than 10 pallets, we encourage you to contact us to discuss your specific requirements.

If your goods are worth more than £5.00 per kilogram, we recommend arranging adequate insurance to cover the difference. Our dedicated team takes every precaution to ensure your items are delivered safely and securely.