Insurance

About Insurance

All pallet deliveries are covered under the RHA Conditions of Carriage 2020. This is liability cover - not full goods insurance - for loss or damage while your pallets are in our care.

The standard RHA cover is £1.30 per kilogram. For UK and Ireland deliveries moving through the Palletline network, we automatically provide enhanced liability cover of up to £5 per kilogram.

For deliveries outside the UK and Ireland, and for some International deliveries, the standard £1.30 per kilogram liability may apply.

Truckloads (8 pallets or more) not moving through the Palletline network may also be covered at a different rate. Contact us before booking if you need to check or increase the cover for these deliveries.

If your goods are worth more than the liability cover, you should arrange separate Goods in Transit insurance to cover the full value.

Some goods are excluded from cover. These include personal effects, fragile or temperature-sensitive goods, and items restricted under RHA terms.

How to Make a Claim

If your delivery is damaged or missing, this must be reported within 24 hours of delivery. We will send you a claims form and explain the next steps.

Claims are settled in line with the liability limit for your delivery. The owner of the goods is expected to take reasonable steps to reduce their loss - for example, by recovering undamaged items or arranging repairs where possible.