Are You a Member of the Road Haulage Association?

All transactions are undertaken in accordance with the Road Haulage Association Terms and Conditions of Carriage and Storage.

Our liability for all UK road movements is subject to RHA which limits the liability to £5 per kilogram.

You are welcome to request a copy of the Road Haulage Association official Terms and Conditions; You can refer to this when arranging a pallet delivery with PalletOnline.

This way, you can be sure as to what you are insured for should the worst happen. 

What Items Are Not Covered By Insurance? 

Like with many other insurance agreements, we are unfortunately unable to provide cover for certain product shipments.

These include the following; various types of glass, personal effects, bullion, cash and other similar items. 

If you are arranging a pallet collection or delivery of the above items, you will be doing so at your own risk and you will not be able to claim on your insurance if they become damaged or lost in transit.

We would advise finding another way to transport glass, personal effects, bullion and cash so as to avoid loss or damage completely. 

Can I Upgrade My Insurance? 

If you wish to book a higher rate of insurance, please speak with us directly by sending us a message through live chat.

It is at our discretion on when we allow a higher insurance rate at an additional cost.

We want nothing more than to give you complete peace of mind when sending your pallet through our network within the UK and Europe, which is why we always go above and beyond to answer any queries related to insurance with such high priority.

We consider ourselves to be one of the best pallet delivery companies for that reason. 

What You Need To Know About Your Insurance

In accordance with the Road Haulage Association Terms and Conditions, we must stress that we do not insure our customers for consequential loss.

In the event of our business or delivery vehicles becoming significantly damaged (at no fault of our own), we would be under no obligation to insure our customers for loss of or damage to their goods. 

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