Road Haulage Association

All pallet deliveries booked with us are carried out under the Road Haulage Association (RHA) Conditions of Carriage 2020. These are the recognised legal standards for road freight in the UK and are used by almost all pallet networks. They set clear rules for liability if goods are lost or damaged during transit.

What Does This Mean?

The RHA Conditions define the carrier’s legal liability if goods are lost or damaged while in transit. This is not full-value insurance - it is liability cover based on the weight of the goods.

• UK and Ireland deliveries: liability up to £5.00 per kilogram of the consignment’s weight (higher than the £1.30 industry standard).
• International and full-load deliveries: liability levels vary by route and carrier – these will be confirmed before booking.

If you need full-value cover, you should arrange your own separate insurance.

What Is Not Covered?

The RHA Conditions exclude certain goods and situations. Examples include:

• Personal belongings, antiques, works of art, or irreplaceable items
• Precious metals, stones, cash, or vouchers
• Firearms, explosives, narcotics, or illegal goods
• Perishable food items, plants, or livestock

Other Exclusions

We are not liable for damage or loss caused by:

• Gradual wear, tear, or natural deterioration
• Inadequate or unsuitable packaging supplied by the sender
• Incorrect or incomplete labelling or paperwork
• Perishable goods spoiling in transit
• Events outside our control such as severe weather or road closures

Our liability only applies to physical loss or damage caused during transit.

Consequential Loss

Like all carriers, we are not liable for consequential loss. This includes lost sales, missed deadlines, or business interruption. Liability applies only to the goods themselves, up to the agreed weight-based limit.

How Much Could You Receive?

If your claim is approved, settlement is up to £5.00 per kilogram of the affected goods’ weight. For example, a 100 kg pallet has a maximum claim value of £500. This is significantly higher than the £1.30 per kilogram liability used by most pallet services.

Why This Matters

The RHA Conditions exist to protect both carriers and customers with a fair and consistent liability framework. This approach is the standard across all UK pallet networks, ensuring every delivery is handled under the same rules and protections.