Can I get upgraded insurance on my order?


Great news! You can now upgrade your insurance on your orders with us!

It costs just £4 to get cover on your goods at £5 per kg. This is an increase on the standard coverage of £1.30 per kg.

The upgrade is available on all orders in the UK and Ireland. This add on is available to purchase as part of the checkout process.

Standard insurance coverage

Any orders made with PalletOnline are undertaken with the Terms and Conditions of the Road Haulage Association (RHA).

The standard liability is limited to £1.30 per kg, with all our road movements subject to the RHA. If you would like a copy of the Terms and Conditions, we would be happy to provide you with this.

If you would like to discuss alternative rates, you can contact us via the form below.

How do I make a claim?

If you would like to make a claim, you can call our customer service team or start a Live Chat conversation at the bottom of the page.

Alternatively, you can create a support ticket, as long as you have logged into your account.

Just remember to note your claim details on the relevant Proof of Delivery document. We can then process the claim with our network.


Don’t forget, we offer same day collection on your orders if you checkout before 11:30am on a week day.

We also provide a wide range of services whether you are shipping pallets to Amazon, sending oversized goods or even looking for warehouse storage.

Need More Help?
Please login or create an account to open a support ticket.

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