Can I Get Upgraded Insurance on My Order?

All pallet deliveries with us are covered under the Road Haulage Association (RHA) Conditions of Carriage. This is the standard legal framework for road freight in the UK and applies across the pallet delivery industry.

The liability cover is up to £5.00 per kilogram for most UK and Ireland pallet deliveries. This covers our legal responsibility if your goods are damaged or lost in transit. Most other pallet delivery services offer only £1.30 per kilogram as standard.

For international deliveries (outside of Ireland) and truckloads, the liability levels are different and depend on the route, carrier and agreed service terms. We will confirm the applicable cover for your consignment upon request.

What Does Liability Cover Mean?

This cover is for our legal responsibility - it is not full goods insurance. Liability is based on the weight of your pallet, not the sale or replacement value of your items. If you need cover for the full commercial value, you will need to arrange your own insurance separately.

How Do I Make a Claim?

To make a claim, please contact us via Live Chat as soon as possible. Our team will send you a claims form and explain the process.

• Report visible damage within 24 hours of delivery.
• The person who owns the goods must complete the claim form.
• Provide proof of the goods’ cost price, weight, and photos of the damage to support the claim.

We process claims through the Palletline network and handle them in line with the RHA terms. This ensures a fair and consistent approach across the entire network.

Need Higher Cover?

If you need full-value cover, you should look at specialist courier or freight insurance options. Pallet networks provide cost-effective delivery by covering liability only – not the full retail value of every consignment.

Still Have Questions?

If you are unsure how the cover applies to your booking, our team are here to help. Open a Live Chat and we’ll explain your options clearly before you book.