Enhanced liability explained

Standard liability of £1.30/kg is increased to £5/kg on UK and Ireland deliveries at no extra cost.

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Help › Understanding Liability › Enhanced Liability

We offer liability protection for all pallet deliveries under the RHA Conditions of Carriage 2020. This is the standard legal framework for pallet networks across the UK.

Most providers offer liability of only £1.30 per kilogram. Through the Palletline network, your UK and Ireland deliveries benefit from an enhanced level of £5.00 per kilogram as standard.

Liability is weight-based protection for goods while in transit. If you require full-value cover, you can arrange your own goods-in-transit insurance separately.

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Our liability, made clear

RHA Conditions of Carriage 2020 apply, with liability limited to £5 per kg at no extra cost.

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Damaged goods in transit

Claims can be submitted with evidence - standard cover applies up to £5 per kg.

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Reporting a loss or damage

Steps to report damage, provide documents, and progress your claim.

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Road Haulage Association

All UK pallet networks, including ours, operate under the RHA Conditions of Carriage 2020.

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If goods arrive damaged

Report damage immediately, sign noting faults, and file a claim with photos and proof.

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