How Can I Make an Insurance Claim?

If your goods have been damaged or lost in transit, don't worry. Contact us via live chat and a member of our customer care team will send you a claim form which must be filled out with the required information.

Please contact us immediately to request a claims form if you wish to make a claim for lost or damaged goods.

You MUST contact us within 24 hours of receiving damaged goods to make a claim. 

Please make a note of the claim details on your Proof of Delivery document.

We can then work with our Palletline network to look at your insurance claim.


Can I get a refund if my goods are damaged?

Damaged goods can be unpredictable, particularly if your goods have been shrink-wrapped.

Claims are based on the total weight of your goods, rather than the full value. 

In order to process your pallet delivery insurance claim, we require some key information, including:

  • Proof of cost price
  • Proof of purchase price
  • Evidence of the total weight of damaged goods.
  • photographic evidence of the damage.
  • Any other details that can help us to process the claim quickly


What do I do if my goods have been damaged?

If your items have suffered any damage while in our care, please get in touch with us right away.

We take great pride in being one of the leading pallet delivery companies in the UK, and we genuinely regret any inconvenience caused if your goods have been damaged.

Sometimes, accidents occur beyond our control, and we're sorry for any disruption this may have caused you.

Our primary goal is to consistently provide professional and cost-effective pallet collections and deliveries across the UK.

Should you have any questions or encounter issues with your shipment, our friendly customer service team is readily available to assist you.

For help and support following any damage during transit, please don't hesitate to reach out to us by giving us a call or connecting with us via Live Chat at your earliest convenience.


Can I purchase pallet delivery insurance?

What was known as 'upgraded' insurance is now included as standard! Our new standard insurance covers your pallets for up to £5 per kilogram, and applies to all pallet deliveries booked on or after 4th March 2022.

For example, if you send a pallet weighing 100kg through the network, your goods will be covered for up to £500!

Book your pallet delivery with up to £5 per kilogram of cover today!

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