How Can I Make an Insurance Claim?

Please contact us immediately to request a claims form if you wish to make a claim for lost or damaged goods.

You MUST contact us within 24 hours of receiving damaged goods to make a claim. 

Please make a note of the claim details on your Proof of Delivery document.

We can then work with our Palletline network to look at your insurance claim.

Can I get a refund if my goods are damaged?

Damaged goods can be unpredictable, particularly if your goods have been shrink wrapped.

Claims are based on the total weight of your goods, rather than the full value. 

In order to process your pallet delivery insurance claim, we require some key information, including the following: 

  • Proof of cost price
  • Proof of purchase price
  • Evidence of the total weight of damaged goods.
  • photographic evidence of the damage.
  • Any other details that can help us to process the claim quickly

What do I do if my goods have been damaged?

If your goods have been damaged while in our capable hands, please contact us immediately. 

We take pride in being one of the UK's leading pallet delivery companies; We offer our sincere apologies if your goods were damaged.

Accidents can sometimes happen beyond our control and we apologise for any inconvenience that may have been caused.

Our aim is always to provide professional and cost effective pallet collections and deliveries throughout the UK.

If there are any queries or issues with your goods, then our friendly customer service team is always on hand to help.

For help and assistance following damage to your goods in transit, please give us a call or contact us on Live Chat at the earliest opportunity. 

Can I purchase pallet delivery insurance?

What was known as 'upgraded' insurance is now included as standard! Our new standard insurance covers your pallets for up to £5 per kilogram, and applies to all pallet deliveries booked on or after 4th March 2022.

For example, if you send a pallet weighing 100kg through the network, your goods will be covered for up to £500!

Book your pallet delivery with up to £5 per kilogram of cover today!


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