When Are Your Pallet Collection Dates?

We handle collections Monday to Friday, excluding weekends and public holidays. While we aim to collect on your booked date, occasional delays can happen due to network or route changes. When they do, we fix them quickly.

Collection Times

Collections can take place any time between 9am and 5pm. Most collections happen in the afternoon. Vehicles leave in the morning full of deliveries, return with collections around 1pm, and head out again where most afternoon collections happen between 3pm and 5pm.

Same Day Collection

Same day collection is available for up to 3 pallets when you book before 11:45am on a working day. For 4 to 7 pallets, book before 4:45pm the previous working day for next day collection. For larger volumes, we may arrange a dedicated vehicle to collect directly, depending on vehicle availability and route capacity.

Pallet Limits and Truckloads

• 1 to 7 pallets: Collected and moved through the pallet network
• 8 pallets or more: Moved as a Truckload using a dedicated vehicle with single day collection and delivery where possible

Saturday Deliveries

We do not offer Saturday collections. Saturday deliveries are available if booked in advance at checkout.

Missed Collections

Our network completes collections on time over 99% of the time. If a collection is missed, our automated system checks for missing depot scans the next working morning. We will contact you automatically and rebook your collection for the next working day. You do not need to chase us. If you would like to move your collection to a different date, simply reply to our email and we will update your booking.

If you have any questions about your collection, open a Live Chat and we will help you straight away.