When are your pallet collection dates?
There are now many delivery companies who will collect on the same day, but we provide that option.
What time will you collect?
Pallet collections occur between 9am and 5pm on weekdays. Collection times often happen later in the day. See our collections times for full details.
If you would like to discuss collection times or dates, we would be happy to discuss this with you over the phone.
Do you do same day collections?
Yes, book your pallet collection before 11.30am on a weekday. A maximum of three pallets can be collected on the day. If you require more pallets to be collected we will need permission from your local depot. Please get in touch with us via live chat prior to booking if you want more than three pallets collected.
How many pallets can you collect?
The network maximum is 10 pallets per collection location, per day. However, we can make special requests to collect more including full loads. Please reach out and talk to us if you're looking to make a bigger booking.
Do you collect on weekends?
We do not currently offer a weekend or Saturday collection service. Any booking placed on a Friday after 11.30am will be collected on Monday of the following week. If the Monday is a national holiday the collection will be carried out on the following Tuesday. We will also inform you before booking a pallet collection about the correct collection date.
What happens if you do not collect on the quoted date?
Over 99% of collections will happen on the day quoted. In the unlikely event that we can not reach you on the day of collection we will attempt to notify you.
We can then confirm when the rescheduled collection can take place.