When are your pallet collection dates?
All collections are carried out on weekdays, excluding weekends and bank holidays.
Every effort is made to collect on the date requested, but there may be delays due to circumstances beyond our control.
What time will you collect?
Pallet collections are carried out between 9am and 5pm on weekdays.
Collections can happen early in the day but are normally completed between 1pm and 5pm, as the driver makes their way back to the depot.
Do you do same day collections?
There aren’t many delivery companies who collect on the day your booking is placed; We provide this service as long as you place your order before 11:30am on a weekday.
A maximum of 3 pallets can be collected with the same day service.
If you would like us to collect more pallets, we will need to request permission from your local depot; Please let us know of this by sending us a message on Live Chat.
How many pallets can you collect?
Due to network restrictions, the maximum number is 10 pallets per collection location, per day.
However, we can make special requests to collect more than 10 pallets, including full loads; Simply select the number of pallets you need to ship when completing our simple quote form.
Do you collect on weekends?
Currently, we do not offer a weekend collection service.
All bookings placed on a Friday after 11:30am will be collected on Monday the following week as long as it’s not a national bank holiday.
What happens if you do not collect on the quoted date?
99% of all collections will happen on the day quoted, but in the unlikely event that we cannot reach you on the day of collection, we will endeavour to notify you of this.
We will then confirm when the rescheduled collection can take place.