Can You Collect My Pallets Today?

If you book by 11:45am on a weekday, we can collect up to 3 pallets the same day. This is designed for standard pallet deliveries without special handling.

Same Day Collection - Key Points

• Book by 11:45am Monday to Friday (excluding bank holidays)
• 1 to 3 pallets maximum per same day booking
• No lift assist, pallet and wrap or small vehicle requests - these require booking before 4:45pm the previous working day
• Same day slots are limited - once vehicles are full, new bookings move to the next working day

Truckloads and Larger Orders

For 8 pallets or more, we may be able to arrange a same day or next day collection depending on vehicle availability and route plans. Contact us as early as possible and we will check availability with the depot and let you know your options.

Important to Know

• Our system handles thousands of orders each week. Add clear access instructions, but we cannot guarantee time-specific requests will be seen before dispatch.
• Once your collection is planned, changes may not be possible.
• If you book close to the 11:45am same day cut-off, your collection will most likely be on the second run of the day, usually between 3pm and 5pm.
• Drivers complete deliveries first, then return for collections, usually between 3pm and 5pm.

Be Ready - 15 Minute Loading Window

The driver will give you 15 minutes to load your pallet. If your goods are not ready, they may need to leave and continue their route.

If the driver has difficulty collecting, we will attempt to contact the collection point by phone and then by email. We do not operate a public phone line - this allows our support team to assist more customers through Live Chat and email. But in time-sensitive situations like a failed collection, we will try to call to help resolve it.

What if My Collection Fails?

If your pallet is not ready or no one is there to assist, this is classed as a wasted journey. A wasted journey charge applies, usually £20 + VAT. You can rebook once the charge is cleared.

Need Help?

If you are unsure or have a large or urgent shipment, open a Live Chat. Our team will check availability and help you plan the best option.