What Items Can’t I Send on a Pallet?

There are some items that we cannot send through the Palletline network, either because they carry too much risk or they are unsuitable for pallet transport.

Please read through the list below before booking your pallet delivery.

Restricted Items (examples include):

• Personal effects and household belongings
• Glass or fragile items such as windows, shower screens or fish tanks
• Bathroom furniture and other fully assembled furnishings
• Cookers, extractor hoods and other large kitchen appliances
• Currency and cash
• Engines that have not been fully drained of all fluids
• Firearms or weaponry of any kind
• Fresh food, live animals or livestock
• Fire extinguishers
• Illegal or restricted publications and media
• Memorabilia, works of art or collectibles
• Narcotics and controlled substances
• Obscene, racist or defamatory items
• Perishable goods that spoil in transit
• Pornographic materials
• Precious metals, stones and valuables
• Revenue stamps and vouchers
• Televisions and other delicate electronics

This list is not exhaustive. If you are unsure whether your goods are suitable, please contact us before booking.

Why can’t we carry personal belongings?

Personal items are often irreplaceable and carry sentimental value. Because they cannot be replaced in the event of damage or loss, we cannot accept them for shipment. For peace of mind, we recommend arranging your own transport for personal goods.

What counts as glass or breakable goods?

Anything easily damaged by impact or vibration counts as fragile. This includes glass, ceramics, mirrors, fish tanks, shower screens and similar goods. Pallets are loaded and unloaded multiple times during transit, so fragile items are likely to be at risk. If in doubt, speak to us before booking.

Can I send an engine?

Yes, but the engine must be completely drained of oil, water and other fluids before being secured to a pallet. Engines that still contain fluids will be refused at collection. For more help, visit our Car Parts Courier Service page.

Does furniture need to be flat packed?

Yes, where possible. Flat packed furniture is easier and safer to secure to a pallet and much less likely to be damaged in transit. Fully assembled furniture is harder to protect during loading and unloading and may be refused at collection if not properly secured.

If you are unsure whether your goods can be sent, please speak to us through Live Chat before you book. We are here to help you get it right the first time.