What items can't I send on a pallet?

Before booking a pallet delivery, you need to know exactly what you can and can't send on your pallet. Like all pallet couriers, we have restrictions and there are certain items that you cannot ship through our network.

These are listed below for your reference:

  • Personal Effects
  • Glass or Breakable Items
  • Bathroom Furniture
  • Cooker and Hood
  • Currency
  • Engines (Unless Fully Drained)
  • Fire Arms
  • Fresh Food and Livestock
  • Fire Extinguishers
  • Material Designed to Incite Hatred
  • Memorabilia
  • Narcotics
  • Obscene, Racist, or Libellous Items
  • Perishable Goods
  • Pornographic
  • Precious Metals
  • Precious Stones and/or Other Valuables
  • Prohibited Publications of All Kinds
  • Proscribed or Dangerous Items
  • Revenue Stamps
  • Televisions
  • Vouchers
  • Works of Art

Why Are Personal Belongings Prohibited?

Personal belongings are considered invaluable items. If you were to lose them, no amount of insurance or compensation would replace them. For this reason, we do not allow personal belongings to travel through our delivery network under any circumstance.

We recommend transporting personal belongings yourself to be certain they arrive safely and in pristine condition. Plus, you will know exactly where they are at every stage of their journey.

What Classifies As 'Glass or Breakable Items'?

We understand that when it comes to glass or breakable items, it is not always clear what this includes.

As pallets can be handled and moved around 8 times during their journey, we always advise against sending anything breakable or any glass items for that matter. Such items include shower screens, fish tanks, windows, and any other fragile glass items. After all, you surely want them to reach their destination intact.

There are, however, some items that we do accept; you may wish to contact us and check whether your items are suitable before arranging delivery. If we approve your items and confirm they are safe to ship, we recommend using several layers of protective film to minimalise the risk of damage in transit.

Can I Send A Fully Drained Engine?

As mentioned above, you can send an engine via a pallet delivery with us but this MUST be fully drained beforehand. This means draining any residual liquids, including oil and water, from the engine before securing it to the pallet. If the engine leaks during transit, this may put the driver at risk.

Please check that your engine is fully drained before you load and secure it to the pallet. This way, you can avoid any delays or unnecessary issues. If you need further advice, please visit our Car Parts Courier Service page.

Does Furniture Have To Be Flat-Packed?

When shipping furniture, ideally this must be flat-packed where possible. Flat-packed furniture is much easier to distribute and is generally easier for you to secure to a pallet.

There are some items that we do allow, however, we always recommend checking this with us beforehand to avoid problems. If we confirm that you can send your item with us, we will advise you on the best way to secure it to the pallet safely.

For more information regarding unsuitable goods for delivery, please contact us directly. Alternatively, you can visit our Help Centre.


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