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Getting Started
New to PalletOnline? Here's how to get up and running quickly with your first pallet delivery.
Tracking your booking
Live status updates available via your account dashboard.
Sending an engine on a pallet
Must be fully drained, well-secured, and packaged to prevent leaks or damage.
Cancelling your order
Orders can be cancelled before collection - refunds depend on notice given.
About PalletOnline
Overview of our pallet delivery network and services across the UK and Europe.
Brexit preparation checklist
Steps and documents needed for smooth pallet deliveries post-Brexit.
Business or credit accounts offered
Credit accounts are available for registered businesses subject to approval.
Collection and delivery requirements
Both options are available at checkout, subject to PayPal approval.
Delivery notifications
Receive updates by email or SMS when your pallet is out for delivery.
Getting a pallet delivery quote
Enter collection and delivery postcodes online for an instant price.
Items not allowed on pallets
Includes hazardous, perishable, fragile, and prohibited goods.
Onsite presence required
Someone should be available at both collection and delivery locations.
Sending a pallet to Europe requirements
Guide to helping send pallets to Europe.
Sending bricks on a pallet
Bricks must be securely wrapped, evenly stacked, and within weight limits.
Unsuitable goods for pallet delivery
Lists items not accepted, including hazardous, perishable, and fragile goods.
Uses of pallet trucks
Manually moving pallets on-site for loading, unloading, and positioning goods.
About Getting Started
We make pallet collection and delivery simple across the UK and Ireland. Every booking includes automatic liability cover and secure online payment.
Send Pallets to Amazon FBA
Sending a pallet to Amazon is often much cheaper than sending several parcels. We deliver into Amazon fulfilment centres through the Palletline network - the only UK pallet network in Amazon’s IPCP programme. Check our packing guides to make sure your delivery meets Amazon’s requirements.
Truckloads and Large Orders
Sending 8 pallets or more? Our Truckloads service covers full trailer deliveries across the UK. Contact us first to arrange availability and timings.
International Pallet Delivery
We deliver to over 30 countries including the USA, China and most of Europe. A dedicated logistics coordinator tracks your delivery and keeps you updated from start to finish.
Support When You Need It
Our team knows pallet delivery inside out. Whether it’s a delivery question or help with a booking, we’re here on Live Chat when you need us.
🚚 Track Your Delivery
Enter your booking reference to see real-time updates
Still need help?
Our customer support team is ready to assist you