Getting Started

New to PalletOnline? Here's how to get up and running quickly with your first pallet delivery.

Live status updates available via your account dashboard.

Engines can be sent if fully drained, leak-free and secured in a crate, stillage or transport frame. A pallet alone is no longer accepted.

Sending bricks on a pallet

Yes. Up to 1,200 kg on a full pallet or 2,000 kg on a full oversized pallet, securely wrapped with nothing overhanging.

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Cancelling your order

Cancel through Live Chat. Refunds go to your original payment method and normally take three to five working days.

Collection and delivery requirements

Have your goods palletised, labelled and secured in a clear, level area, with access for a large vehicle.

Onsite presence required

Someone should be available to hand over or receive the pallet. If a delivery fails, PalletOnline calls the bill payer.

Sending a pallet to Europe requirements

You need a UK EORI number, a commercial invoice, commodity codes and the correct Incoterm. Your EU recipient needs an EU EORI.

Getting a pallet delivery quote

Enter collection and delivery postcodes online for an instant price.

Business or credit accounts offered

We do not offer separate business accounts. Regular customers may be upgraded to a trade account with a discount of up to 6%.

Making pallet delivery easier since 2008

Online since 2008. Part of Browns Distribution, moving goods since 1955, and a shareholder member of Palletline.

Unsuitable goods for pallet delivery

Lists items not accepted, including hazardous, perishable, and fragile goods.

Items not allowed on pallets

Includes hazardous, perishable, fragile, and prohibited goods.

Uses of pallet trucks

Manually moving pallets on-site for loading, unloading, and positioning goods.

Brexit preparation checklist

Steps and documents needed for smooth pallet deliveries post-Brexit.

Delivery notifications

We text the onsite contact when the delivery vehicle leaves the depot.

PalletOnline reviews: ratings, feedback and the full picture

Our reviews from Reviews.io, Trustpilot and Google, and how we collect them.

About this topic

We make pallet collection and delivery simple across the UK and Ireland. Every booking includes automatic liability cover and secure online payment.

Send Pallets to Amazon FBA

Sending a pallet to Amazon is often much cheaper than sending several parcels. We deliver into Amazon fulfilment centres through the Palletline network - the only UK pallet network in Amazon’s IPCP programme. Check our packing guides to make sure your delivery meets Amazon’s requirements.

Truckloads and Large Orders

Sending 8 pallets or more? Our Truckloads service covers full trailer deliveries across the UK. Contact us first to arrange availability and timings.

International Pallet Delivery

We deliver to over 30 countries including the USA, China and most of Europe. A dedicated logistics coordinator tracks your delivery and keeps you updated from start to finish.

Support When You Need It

Our team knows pallet delivery inside out. Whether it’s a delivery question or help with a booking, we’re here on Live Chat when you need us.

Live Chat is open

Talk to the team

We're on Live Chat and email, Monday to Friday, 9am to 5pm. We do not take phone calls.

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