What are the requirements for collection and delivery?

Our drivers are experts in fast and straightforward palletised deliveries, sending goods to all regions of the UK and Europe to as far as Ireland.

To send your goods on a pallet through our delivery network, you must secure them safely to a pallet ready for collection. 

You can send various items on pallets with us, from domestic appliances to spare car parts and so much more. Booking a pallet delivery is easy and takes just a couple of minutes to complete.

Just go to our website homepage and request a free delivery quote, then book the best date for our drivers to collect and then deliver your goods. 

When it comes to fast and efficient pallet shipping, PalletOnline are the leading experts. We even offer same day pallet collection and delivery when you book your delivery before 11:30am on a weekday. This makes us one of the best pallet delivery companies throughout the UK and Europe. 

How Long Do Pallet Collections And Deliveries Take? 

Our drivers are normally given a maximum time slot of fifteen minutes to load and secure your goods to their delivery vehicle as soon as they arrive onsite.

We would advise, unless you have requested our Pallet and Wrap service, that you have your goods palletised prior to their arrival to speed things up slightly. 

Please ensure that any large or heavy goods are properly secured to the pallet with either ratchet straps or another effective and safe way of strapping in order to ensure they are secure throughout their journey. 

Once your pallet is loaded to the delivery vehicle, our driver will then complete all the relevant paperwork and your goods will be one step closer to reaching their destination. 

Can You Supply Me With A Pallet? 

Unfortunately, we do not supply empty pallets for the delivery of engines or for house moves. We are still able to collect and deliver these items, but we will require them to be palletised prior to collection using your own pallet and straps to secure them properly. 

For all other goods, we can supply you with a pallet if you specify which pallet size you will require for your goods. Our driver will load everything onto the pallet and have them shrink wrapped ready for delivery. This is included in our Pallet and Wrap service, which you can select as an option during the checkout when booking your cost-effective pallet delivery with us. 

What To Do If You Miss Your Collection Or Delivery 

We always recommend having someone onsite on the day of collection or delivery, especially if you know that you will not be present yourself. However, you do have options if you happen to miss your collection or delivery with PalletOnline. 

All our drivers work hard to get to you as quickly as possible, and when they get to you, they have a strict fifteen-minute slot in order to complete your collection or delivery. We would ask that you always try your best to ensure there is someone onsite, ready to assist our driver.

Should there be nobody available to assist them, we would ask that you make us aware of this right away. You will still be charged for our pallet shipping services if you fail to notify us of any changes to your collection or delivery. 

If you happen to miss your collection or delivery, contact us right away to arrange another date for the delivery to take place. Please keep in mind that you will face additional charges if your original delivery does not go as planned. 

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