What Are the Requirements for Collection and Delivery?
We do offer a same day collection service, but you must book this before 11:45am Monday - Friday.
Please note that we cannot provide the Pallet and Wrap service with same day collection as we require 24 hours notice to palletise goods.
How long does collection and delivery take?
Our drivers are given 15 minutes to complete each collection and delivery, so they normally like to get the ball rolling as soon as they reach the premises.
For collections, it's a good idea to have your goods all set and loaded onto a pallet, with proper wrapping, before our driver shows up. This helps ensure a quick and efficient pickup process.
But if you've chosen our Pallet and Wrap service, no worries! Our driver will take care of palletising your goods right there on the spot. Please note that in some cases the driver might need to take your goods back to the depot for palletising - there is no cause for concern if they do not palletise at the collection point.
Once everything is loaded or unloaded, our driver will dot the i's and cross the t's by completing all the necessary paperwork. This means your goods are one big step closer to reaching their destination!
Can you supply a pallet?
Just so you know, we DO NOT supply pallets for every booking.
When our driver arrives to collect your goods, we expect them to be pre-palletised and ready to go. So please make sure your items are already securely loaded onto a pallet before the driver shows up.
If you can't get hold of a pallet to pop your goods onto before collection, don't fret. You can select our Pallet and Wrap service when you're making your booking, and we'll provide a pallet for you. But please note that we're not a pallet supplier – we'll only provide one if it's for shipping your goods with us.
A quick heads-up: we can't transport empty pallets through our network. Our focus is on delivering your goods safely and efficiently, so we're unable to handle empty pallets separately.
If you choose our Pallet and Wrap service, the driver will take care of everything for you. They will load your goods onto the pallet and make sure they are well secured for transit using stretch wrap.
What to do in the event of a failed collection or delivery
If, for any reason, the driver doesn't show up to collect or deliver your goods, we want to be on top of things and make it right for you. So, please let us know immediately and we will endeavour to contact the depot on your behalf. We understand that situations like these can be frustrating, but we're here to handle it and find a resolution.
In most cases, the driver might have run out of time to get to you, or they could be facing unexpected traffic delays on their way. Rest assured, we'll do our best to keep you updated and informed throughout the process.
While we strive to resolve any issues promptly, we genuinely appreciate your patience and understanding during these situations. If you have questions or concerns, feel free to open a Live Chat to discuss this further.
However, if the driver arrives at the designated location but no one is present or they haven't been given instructions to locate or drop off the goods safely, it'll be considered a wasted journey.
If a wasted journey occurs, there will be a charge for a second attempt, as the driver will need to make another trip. To avoid any further charges, it's essential to provide clear instructions for the driver to ensure a successful collection or delivery.
If you ever have any queries related to missed or failed collections, don't hesitate to send us a message on Live Chat. We're here to assist you and provide further advice to make your shipping experience as seamless as possible.