Does Someone Have to Be Onsite?

We know that you may not always be able to be onsite for both collection and delivery. Here is how to make sure your pallet is collected and delivered without any issues.

What to Do if No One is Onsite

If you or someone else cannot be present, please ensure that an onsite contact is available by phone. Our drivers will usually call when they arrive, especially if the location appears closed or is hard to find.

Follow these steps to prepare your pallet:

• Leave your pallet in a clear and easy-to-access area
• Make sure the pallet is placed on stable, solid ground
• Label the pallet clearly so it is easy to identify

Please add clear instructions in your booking notes to tell the driver exactly where to find the pallet. If you know in advance that no one will be present, let us know as soon as possible through Live Chat.

Proof of Collection and Delivery

We provide proof at both collection and delivery for your peace of mind.

• Proof of collection: Your pallet is scanned when it reaches the depot. Drivers do not provide collection paperwork at the point of collection
• Proof of delivery: Available to view and download from your tracking page or your account area

Ensure your pallet is clearly labelled when you prepare it. Official network barcode labels will be applied when your pallet arrives at our depot.

Need to Update Your Booking?

If anything changes before collection, please contact us straight away on Live Chat.