Help > General > Onsite Contact

Does Someone Have to Be Onsite?

It is ideal for someone to be onsite for both collection and delivery. If that's not feasible, please ensure you're available by phone and that the pallet is left in a clear, accessible spot, suitably labelled.

In cases where onsite presence is not possible, promptly inform us, and ensure the pallet is securely placed on solid ground in a pre-designated, safe location. Remember to include these specific details in your booking notes for the driver's reference.

For existing bookings, communicate quickly via Live Chat.

Proof of collection and delivery will be provided. Safeguard your collection note, your proof of collection. Label your pallets with PalletOnline labels; barcode labels will be added at the depot. Access proof of delivery documents through our tracking page.

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