Can I cancel my order with PalletOnline?

Need to cancel? No problem, please use the form at the bottom of this page to cancel. It's important that you cancel as soon as possible to avoid a failed collection fee.

Please supply us with your Order ID and a brief reason for cancelling. We will then stop your pallet delivery booking and start the refund process.

Please note that there is a £5 administration fee for any order cancellation. Additional fees may apply if a collection or delivery cost has already been applied to your order.

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