Can I cancel my order with PalletOnline?

We’re really sorry to hear that you'd like to cancel your booking. We're here to help you.

If you’re certain that you would like to cancel your booking, please follow the steps below.

How to cancel my PalletOnline order?

To cancel your booking, please start a Live Chat (bottom right of your screen). 

Please provide your Order ID and the reason for cancelling - if there is something we can improve on, please do let us know! 

We can then cancel your pallet delivery and begin the refund process. 

We will endeavour to process your refund as quickly as possible. However, some payments can take between 7-14 working days depending on your bank.

For any additional queries about cancellations or refunds, our customer support team will be happy to help! 

Affordable pallet courier services

Just before you go, we really hope you will continue to work with us in the future! 

Don’t forget that our pallet delivery services will save your valuable time and are incredibly cost-effective! 

You can send a pallet to regions of the UK and Ireland with PalletOnline. 

We also cater for slightly larger than normal items with oversized pallet deliveries; We’ll make sure your goods are well-looked after at all times! 

We also provide bespoke pallet delivery options thanks to our relationship with Palletline, the UK’s leading pallet distribution network. 

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