Can I Track My Order with PalletOnline?

Yes! You can keep tabs on your goods every step of the way, from the moment we collect them to the moment of delivery.

All you need to do is enter your Order ID into the text field on our tracking page.

Once we've picked up your items, you can sit back and relax, knowing that you're just a few clicks away from real-time updates.


How does order tracking work?

Our order tracking system is the ultimate tool to keep you informed every step of the way. It's designed to seamlessly provide updates, so you're always in the loop with the latest on your goods.

Once you have your Order ID, you're just a few clicks away from discovering the whereabouts of your shipment.

Simply enter your reference number, which is usually one letter followed by 7 numbers, into the text box on our tracking page.

Your pallet is scanned as it passes through various points of its journey through the network. When your goods are scanned, an update is sent to our main tracking system, which then updates our tracking page.

Once your goods reach their destination, we'll provide you with Proof of Delivery (POD), which confirms that everything made it safely and soundly. You'll find this POD uploaded to your order tracking, so you have a record of the successful delivery.


Can I get an ETA?

For deliveries, yes! But sadly, we aren't able to offer ETAs for collections.

We understand that you might be curious about the estimated time of collection for your pallet shipment. However, as our collection process usually takes place after deliveries, we're unable to provide specific collection ETAs as they won't be 100% accurate.

However, we can advise that our collections are completed within a designated window between 1 pm and 5 pm when our drivers are on their way back to the depot. This allows us to efficiently gather the pallets and ensure a smooth return to our facilities.

On the bright side, if there is a delivery ETA available for your booking, we'll be more than happy to share it with you. Keeping you informed and up-to-date is essential to us, so we strive to provide delivery ETAs whenever possible.

If there is an ETA available, it will show when you enter your Order ID on the tracking page


Will you update me when my goods reach Amazon?

Of course! Once your delivery is successfully completed, the tracking status will change to 'Delivered' and you should receive an email confirming this too. However, your POD won't be available straight away - we kindly ask Amazon for up to 10 working days to provide us with the Proof of Delivery (POD).

Our tracking system is designed to keep you in the loop every step of the way, and it's regularly updated to provide you with the latest information on your shipment. That means you'll be able to see precisely when your goods were delivered and the signature of the person who signed for them as soon as your POD is available.


Got a query about your shipment, the delivery process, or anything else? Feel free to reach out to us on Live Chat, and our friendly team will be more than happy to assist you.

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