Can I Track My Order with PalletOnline?

Absolutely! You can keep tabs on your goods from the moment we collect them to the moment they're delivered.

All you need to do is enter your Order ID into the text field on our tracking page to see the current status of your shipment.

Once we’ve picked up your items, you can sit back and relax knowing that you're just a few clicks away from real-time updates.


How does order tracking work?

Our tracking system is designed to seamlessly provide updates, so you're always in the loop with the latest on your goods.

Your pallets will be scanned at various points as they pass through the network. When your goods are scanned, an update is sent to our main tracking system, which then updates our tracking page in real-time.

When your goods reach their destination, all Proof of Delivery documents (PODs) will be available on the tracking page for you to view and download.

Please note: The status will remain as Awaiting Collectiion

Collection ETA

We don't receive precise ETAs for collections because our vehicles focus on deliveries first. If your goods haven't been picked up by 12pm, it's likely they are scheduled for our afternoon run. This means collection will most likely happen between 3pm and 5pm.

Our collection operations run until 5pm. If your collection location closes earlier, booking a pre-3pm slot is advisable.

This scheduling strategy ensures that our vehicles are used most effectively, fully loaded both when they depart and when they return.

Delivery ETA

Providing ETAs for more than 80% of our deliveries, we strive to keep you well-informed. Knowing the arrival time of your shipment is important, and we make every effort to communicate this to you.

If a mobile number is associated with the delivery location, we will send an text alert once the delivery vehicle leaves our depot where possible.

For the latest delivery information, you can always check our tracking page or use our live chat feature to Request a Booking Update.

Amazon Deliveries

We do not offer specific ETAs for Amazon deliveries directly. However, as soon as an Amazon delivery slot becomes available, this information is updated on your tracking page.

You can also find out about the availability of an Amazon slot through our live chat service. This way, we keep the lines of communication open, ensuring you're always updated on the status of your delivery.

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