Can I Track My Order with PalletOnline?

Track your pallet delivery from collection through to delivery with live updates at every stage.

Enter your Order ID on our tracking page to see the latest updates on your shipment.

How Tracking Works

Tracking begins when your pallet is scanned into our depot for its onward journey through the network.

• Pallets are not scanned at the collection point
• The tracking status will show as Awaiting Collection until your pallet arrives at our depot and is relabelled for its journey
• Once scanned, real-time updates will show as your goods progress through the network

When your delivery is complete, Proof of Delivery (POD) documents will be available to view and download from the tracking page.

Collection Window and Vehicle Runs

Collections take place between 9am and 5pm. Our vehicles operate two full runs each day:

• First run: Deliveries in the morning, returning with early collections - typically collected before 1pm
• Second run: Afternoon deliveries, returning with later collections - typically collected between 3pm and 5pm

If your goods are not collected by around 1pm, they are likely scheduled for our second run. This is completely normal and most collections happen between 3pm and 5pm.

It is important to note that collections can take place at any time up until 5pm as they are completed at the end of the vehicle's delivery routes. Please do not chase our support team during the collection window. Early follow-ups cause delays and duplicate cases in our system. If your collection is missed, we will automatically contact you the following working day after our teams check the depot scans overnight.

More than 90 per cent of collections are completed on time without any issues.

What Happens if a Collection is Missed?

If we are unable to collect your pallet, our systems generate an automatic alert.

• All unscanned collections are reviewed the next working morning
• Our team will proactively contact affected customers to arrange a new collection

Delivery ETAs

We provide estimated delivery windows for most shipments:

• Where a mobile number is provided for the delivery location, we send a text alert when the vehicle leaves our depot where possible
• For the latest delivery status, check the tracking page or contact our team on live chat to request an update

Amazon Deliveries

Amazon deliveries follow a slightly different process:

• We do not provide a live delivery ETA for Amazon fulfilment centres
• The Amazon delivery slot will be shown on your tracking page as soon as it is booked
• For slot availability updates, contact us on live chat

Summary of What to Expect