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What Goods Are Unsuitable for Pallet Delivery?

While we can transport most types of freight, there are certain items we are unable to accept because they pose safety risks or are unsuitable for pallet network transport. To protect your goods, our team, and the wider network, the following items cannot be sent:

  • Antiques
  • Glass
  • Personal belongings
  • Fire extinguishers
  • Jewellery
  • Cash
  • Narcotics
  • Televisions
  • Vouchers
  • Perishable goods
  • Precious metals, stones or other valuables

You can find a full list of unsuitable goods in our Terms and Conditions.

Important Information for Fragile Items

Pallet deliveries move through a multi-stage network and your goods will be loaded and unloaded several times along the way. The typical journey is:

Collection vehicle -> Collection depot -> Collection trunking vehicle -> Hub -> Delivery trunking vehicle -> Delivery depot -> Delivery vehicle

As your pallet changes vehicles and depots, it is essential that your goods are well packaged and secured to withstand movement, handling, and stacking. Fragile items like glass, delicate machinery, and other easily damaged goods are not recommended for this type of transport unless they are professionally packaged in robust protective materials.

The protection of your palletised goods is your responsibility. If in doubt about whether your shipment is suitable, please ask our team on Live Chat before booking.

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