Making pallet delivery easier since 2008

PalletOnline was one of the first UK services to let customers price and book a pallet delivery fully online. We launched in 2008 to take phone quotes, account applications and unnecessary paperwork out of arranging pallet transport.

Today, we arrange thousands of pallet movements every week. More than 80% of the orders placed with us each day come from returning customers.

Behind the website is a real transport company. PalletOnline is part of Browns Distribution, a Stoke-on-Trent family business that has been moving goods since 1955. We are also a shareholder member of Palletline, rather than a comparison website or booking agent simply passing work to the cheapest available carrier.

Different freight needs different transport

There is no single best way to move every pallet. The right service depends on how many pallets you have, where they are going, how quickly they need to arrive and whether you need a shared or dedicated vehicle.

PalletOnline brings the main options together:

• UK pallet-network delivery for cost-effective collections and deliveries across the country.
• Amazon pallet deliveries through Palletline’s approved Amazon service.
• International deliveries for freight travelling to Europe and selected worldwide destinations.
• Truckloads for larger consignments that need a dedicated vehicle rather than shared network space.

You can get an instant price for most services online. If the booking needs more planning, our in-house specialists will help you choose the right route, vehicle and service.

Our UK delivery network

Most UK bookings travel through the Palletline network. This is usually the most cost-effective way to move anything from a single pallet to a larger consignment without paying for an entire vehicle.

A pallet network allows trusted local transport companies to work together:

1. A local Palletline depot collects your pallet.
2. The pallet returns to the depot, where it is scanned and prepared for onward transport.
3. It travels to a Palletline hub and is sorted according to its destination.
4. The depot responsible for the delivery area receives it.
5. A local driver completes the final delivery.

This shared system gives customers nationwide coverage at a much lower cost than sending a dedicated vehicle across the country for one or two pallets.

The trade-off is that a network service is not the same as a direct courier. Your pallet shares vehicles with other customers’ freight, passes through depots and hubs, and travels according to planned network routes. Standard collection and delivery dates are requested dates rather than guaranteed appointments.

Why we use Palletline

Palletline launched the UK’s first dedicated hub-and-spoke pallet network in 1992. It now has 96 member depots handling around five million pallets each year, supported by more than 6,000 vehicles in daily use.

What makes Palletline different is its ownership. It is 100% owned by the transport companies that operate within it. PalletOnline’s parent company, Browns Distribution, is one of those shareholder members.

That means the companies collecting, handling and delivering the freight also own the network and have a direct interest in its service standards. We are not simply buying space from a network over which we have no influence.

Palletline also provides:

• A published network damage rate below 0.06%.
• Local collection and delivery through established regional hauliers.
• Multiple regional hubs that reduce unnecessary mileage.
• Full scan-based tracking as freight moves through the network.
• Next-day, economy and specialist handling services.
• Coverage across the UK, Ireland and Europe.

Palletline’s multi-hub model reduces network mileage by around 4.5 million miles each year compared with operating everything through one central hub.

Approved Amazon pallet deliveries

Palletline is also the UK pallet network approved for Amazon’s Inbound Preferred Carrier Programme.

This gives Amazon sellers and vendors access to fixed delivery slots at UK fulfilment centres. PalletOnline handles the booking through the network and provides the proof of delivery needed for your Amazon shipment.

Visit our Amazon delivery page if you are sending stock to a fulfilment centre.

Pallet network or dedicated vehicle?

Both services move palletised goods, but they work in different ways. The right choice depends on your load, budget and how much control you need over the journey.

Pallet network

A pallet network is usually best for single pallets and smaller consignments. Your goods share vehicle space with other customers and travel through local depots and Palletline’s central hub.

• Best for everyday pallet deliveries.
• Lower cost because vehicle space is shared.
• Nationwide coverage through local Palletline depots.
• Tracking updates as your pallet moves through the network.
• Collection and delivery dates are planned, but arrival times are not guaranteed.

Dedicated vehicle or courier

A dedicated service reserves a vehicle for your consignment. Your goods will normally travel directly from collection to delivery, with fewer transfers and more control over timing.

• Best for urgent, larger or time-sensitive loads.
• Suitable when a particular vehicle is required.
• Fewer transfers and less handling.
• More control over the collection and delivery schedule.
• Higher cost because you are paying for the dedicated vehicle.

Which service should I choose?

For most everyday pallet deliveries, the Palletline network offers the best balance of price, coverage and speed. If your goods need to travel directly, require a particular vehicle or need tighter control over timing, our Truckloads team can arrange a dedicated service.

International pallet deliveries

International pallet delivery is handled separately from our standard UK service. Moving freight across borders involves more than putting it on a longer route. Customs information must be correct before the goods travel.

Depending on the destination, you may need:

• A valid EORI number.
• The correct commodity and CPC codes.
• A commercial invoice and packing list.
• Accurate values and countries of origin.
• Details of the exporter, importer and receiver.
• Customs representation where required.

Our in-house international team understands these requirements and can explain what is needed for your destination. They work separately from the standard network support team, so your booking is handled by people familiar with international routes and customs paperwork.

The booking party remains responsible for supplying accurate information, but our specialists can help identify missing details before they cause a delay or refusal at Customs.

Visit our international pallet delivery page to check available destinations and get a price.

Truckload and dedicated vehicle services

Truckloads is a separate service for larger consignments or freight that is better suited to a dedicated vehicle.

Unlike a pallet-network delivery, your goods do not share trailer space with several unrelated consignments or pass through the central pallet hub. The vehicle normally travels directly from the collection point to the delivery point.

Truckloads may be the better choice when:

• You are sending a larger number of pallets.
• Your freight fills most or all of a trailer.
• You want fewer handling points.
• The goods need to travel directly.
• You require a specific trailer or vehicle type.
• Collection or delivery timing needs closer planning.
• Your loading or unloading requirements are more complex.

Our in-house truckload specialist will look at the pallet count, total weight, route, access, loading equipment and required timings. We then match the job with a suitable vehicle and trusted haulier.

This gives you the convenience of booking through PalletOnline without trying to source and manage a dedicated haulier yourself.

Visit our Truckloads page to get a price or discuss your requirements.

Online booking backed by real people

PalletOnline is an online service, but that does not mean you are left to deal with an automated system when you need help.

Our website handles instant quotes, booking, payments, labels, tracking and proof of delivery. Behind it is a UK-based team managing the bookings and working directly with the depots and hauliers carrying the freight.

• Our network support team handles UK pallet collections and deliveries.
• Our Amazon team works with fulfilment-centre bookings.
• Our international specialists help with overseas routes and customs requirements.
• Our truckload specialist manages dedicated vehicle bookings.

If you are unsure which service you need, contact us through Live Chat between 9am and 5pm, Monday to Friday. Tell us what you are sending, the number of pallets, the route and any special requirements, and we will point you towards the right service.

Why customers return to PalletOnline

Customers use PalletOnline because it makes a complicated part of transport easier to manage:

• Instant online prices for most pallet deliveries.
• Booking without opening a traditional freight account.
• UK, Ireland, European and selected worldwide services.
• Standard and oversized pallet options.
• Tail-lift and specialist handling options.
• Tracking and proof of delivery through your online account.
• Amazon-approved pallet deliveries.
• Dedicated truckload and international specialists.
• Real support through Live Chat.

We have been developing online pallet delivery since 2008, backed by a transport business operating since 1955. Our aim is still the same: make it easier to understand, price and book the right transport for your goods.

Get an instant quote or speak to us on Live Chat if you need help choosing your service.