International
Sending pallets overseas? Here's what we offer and how international deliveries work.
Most read
International trade terms defining buyer and seller responsibilities in shipping goods.
Commercial invoicesRequired for international shipments. It tells customs what you are sending, its value and who pays duties and taxes.
International customs & dutyCustoms checks your paperwork and charges duty and VAT. Allow up to 2 working days for clearance.
All articles in this topic
Documentation and rules for pallet deliveries post-Brexit, including customs procedures.
International collection & deliveryWe collect between 9am and 5pm on working days. Most international consignments arrive within 3 to 10 working days.
International delivery explainedWe deliver business to business across Europe. Both sender and receiver need an EORI number.
International insurance & claimsMost Palletline-network deliveries are covered at £5 per kg. We confirm the cover for your route before your goods leave us.
International restrictionsLimits on goods, packaging, and documentation for cross-border pallet deliveries.
About this topic
PalletOnline delivers pallets from UK businesses to companies in Europe and beyond. This is a business-to-business service only - we do not deliver to residential addresses.
Key Requirements
You will need a valid EORI number at both ends of the journey. Commercial invoices must be typed, accurate and include full commodity codes. Customs declarations are your responsibility.
Customs and Duties
Most deliveries use DAP terms, meaning the receiver is responsible for customs clearance and duty payments. Customs delays are common if paperwork is incomplete or incorrect.
Delivery and Collection
Pallets are collected between 9am and 5pm on working days. Delivery usually takes 3 to 10 working days, depending on customs clearance and the destination country. Timings are confirmed after your paperwork is approved.
Insurance and Claims
Standard cover is £5 per kilo when your delivery moves through the Palletline network. For direct deliveries outside the network, cover is limited to £1.30 per kilo. If your goods are worth more, arrange your own insurance before booking. Claims must be reported quickly with full evidence.
Restricted Goods
Many countries restrict what you can send. This includes hazardous goods, counterfeit items and products like self-defence sprays or goods containing mercury. You must check the rules for the country you are sending to before booking.
How to Book
Get an instant quote on our website. Enter your collection and delivery details, confirm the correct paperwork and complete payment to book your delivery.
Live Chat is open
Talk to the team
We're on Live Chat and email, Monday to Friday, 9am to 5pm. We do not take phone calls.