Pallet Collections

As one of the UK's leading pallet couriers, our pallet collection services are second-to-none; Thousands of people trust us to collect their goods on time, every time. 

Booking a collection is easy! All you need to do is select the correct pallet size and number of required spaces before moving on to complete our simple pallet quote form.

From there, we'll assign a driver to collect your goods. So, sit back, relax and let us do the heavy lifting for you!

GET A QUOTE

Find out about:

Collection dates & times Restrictions Track your booking Pallet preparations Refusals Terms and conditions
Delivery Times

Collection Date & Times

Avoid missing your collection by reading up on our collection dates and times below.

DATES

Collections are made Monday to Friday only

Unfortunately, we do not offer a weekend collection service. For this reason, our booking system will not allow you to select a weekend collection.

TIMES

Collections are made between 9am and 5pm

Depending on the service you've booked, pallets are usually collected in the afternoon once the driver has made their deliveries and has an empty trailer, ready to collect your goods

SAME DAY COLLECTIONS

Same Day collections are back!

We are proud to offer a same day collection service. As long as you book before 11:45 am on a weekday and you're shipping 3 pallets or less, you're good to go!

QUESTION NOT ANSWERED?BOOK A COLLECTION
Restrictions

Restrictions

Have a read up on our network restrictions before booking! 

VALUABLE GOODS

We are unable to ship goods of a higher value than £X

Including, but not limited to: Antiques, Art Work, Machinery, Electronics, Jewellery, Precious Stones, Furs, Fruit Machines,

FRAGILE GOODS

We are unable to ship fragile goods which do not have the appropriate insurance or packing.

Including, but not limited to: Antiques, Display Cabinets, Glass Objects, Art, and Jewellery.

HAZARDOUS CARGO

We are unable to ship any hazardous cargo

Including, but not limited to: Batteries, Chemicals, Explosive Goods including gas canisters, Fire Arms including ammunition, and Fire Extinguishers.

ILLEGAL GOODS

We are unable to ship any illegal goods

Including, but not limited to: Fire Arms and ammunition, Narcotics, Explosives

CURRENCY

We are unable to ship any currency

Including, but not limited to: Bonds, Cash, Money Orders, and Cheques

INDEPENDENT CARGO

We are unable to ship obscene or inappropriate goods

Including, but not limited to: Pornographic items, Obscene, racist or libellous items, Material designed to incite hatred.

QUESTION NOT ANSWERED?FULL LIST OF RESTRICTED ITEMS
Track Parcel

Tracking Your Booking

Read all about how to track your goods, ETAs and more!

TRACKING

We have an online tracking system for our customers

We always aim to keep our order tracking system as updated as possible. As soon as we receive data from the different points of your pallet delivery, it gets fed back to our tracking system, and you can access it there.

ETAS

PalletOnline are NOT able to provide ETAs of your deliveries

You can track each stage of your booking with our revolutionary new system, but sadly, we aren't able to offer delivery ETAs at the moment.

AMAZON DELIVERIES

We will provide PODs within ONE working week of your pallets reaching the Amazon FC

Please ensure that you allow at least one full working week for Amazon to provide us with proof of receipt. Hourly updates are also available.

QUESTION NOT ANSWERED?TRACK YOUR BOOKING
Pallet Preparation

Pallet Preparation

Learn how to prep your pallets the right way with our expert advice and top tips!

STACKING YOUR PALLET

If you're shipping boxed items, you must stack them properly

Please refer to our latest advice on how to stack and prepare your items on your pallet.

PACKING & PROTECTION

All pallets must be packed and wrapped appropriately

All items must be laid flat and must not overhang the pallet. You should also apply plenty of shrink wrap, and PalletOnline labels must be attached too.

LABELLING

All pallets must have the appropriate label attached

After you place your booking with PalletOnline, we'll send over your labels in a confirmation email. You must print these labels off and attach them to your pallets before collection.

LABELLING

We have an online tracking system for our customers

We aim to keep our order tracking system as updated as we can, at all times. As soon as we receive data from the different points of your pallet delivery, it is fed back to our main tracking system and you can access it there.

PALLET & WRAP

PalletOnline are able to provide ETAs of your deliveries

You can track each stage of your booking with our revolutionary new system. Information about your ETA will be provided along with eight different stages along your pallet's journey.

BOOKING THE RIGHT SIZED PALLET

Use our size guide if you're not sure which service to book

Please ensure that you allow at least one full working week for them to provide us with proof of receipt. Hourly updates are normally available as well.

Pallet Size Guide

Find out which service you need to book by comparing the weight and measurements of your fully loaded pallet to our handy guide below.

Micro Quarter Pallet Size - Pallet Delivery
Length: 1200mm Length: 120cm Length: 47.24in Length: 3.94ft Length: 1.2m Width: 1000mm Width: 100cm Width: 39.37in Width: 3.28ft Width: 1.0m Height: 600mm Height: 60cm Height: 23.62in Height: 1.97ft Height: 0.6m Max Weight: 330lbs Max Weight: 150kg
Quarter Quarter Pallet Size - Pallet Delivery
Length: 1200mm Length: 120cm Length: 47.24in Length: 3.94ft Length: 1.2m Width: 1000mm Width: 100cm Width: 39.37in Width: 3.28ft Width: 1.0m Height: 600mm Height: 60cm Height: 23.62in Height: 1.97ft Height: 0.6m Max Weight: 551lbs Max Weight: 250kg
Half Half Pallet Size - Pallet Delivery
Length: 1200mm Length: 120cm Length: 47.24in Length: 3.94ft Length: 1.2m Width: 1000mm Width: 100cm Width: 39.37in Width: 3.28ft Width: 1.0m Height: 1000mm Height: 100cm Height: 39.37in Height: 3.28ft Height: 1.0m Max Weight: 1102lbs Max Weight: 500kg
Full Full Pallet Size - Pallet Delivery
Length: 1200mm Length: 120cm Length: 47.24in Length: 3.94ft Length: 1.2m Width: 1000mm Width: 100cm Width: 39.37in Width: 3.28ft Width: 1.0m Height: 2200mm Height: 220cm Height: 86.81in Height: 7.22ft Height: 2.2m Max Weight: 2646lbs Max Weight: 1200kg
Oversized Oversized Pallet Size - Pallet Delivery
Length: 2400mm Length: 240cm Length: 94.49in Length: 7.87ft Length: 2.4m Width: 1200mm Width: 120cm Width: 47.24in Width: 3.93ft Width: 1.2m Height: 2200mm Height: 220cm Height: 86.81in Height: 7.22ft Height: 2.2m Max Weight: 2646lbs Max Weight: 1200kg
QUESTION NOT ANSWERED?PALLET SIZE CALCULATOR
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Refusals

In order to keep yours and everyone else's goods safe, we are unable to provide collection if your pallets fall outside our required guidelines.

REFUSALS

Do your items exceed our Maximum Dimensions?

We aim to keep our order tracking system as updated as we can, at all times. As soon as we receive data from the different points of your pallet delivery, it is fed back to our main tracking system and you can access it there.

REFUSALS

Was there somebody Onsite?

We always recommend ensuring someone is present on the day of collection to assist the driver to prevent the driver taking the wrong pallets, and to be there in case any issues arise with paperwork, or loading the pallets.

REFUSALS

Does your pallet contain restricted items?

If your pallet contains restricted items which were not declared at the time of booking, we will not be able to collect your pallet as this is a breach of our terms and conditions.

QUESTION NOT ANSWERED?CONTACT SUPPORT
terms-and-conditions

Terms & Conditions

Please read our terms & conditions before placing a booking with us. These are in place to protect both you and us on the rare occasion that any problems arise with your booking.

VIEW FULL TERMS & CONDITIONS

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