What Is the Best Way to Pack My Pallet?

Getting your pallet packed correctly is the most important step in making sure your goods arrive safely. Poorly packed pallets are the main cause of damage and failed deliveries. Follow these steps to get it right.

Choose the correct pallet size

Your goods must fit fully within the pallet. Measure your items and select a pallet with enough space to avoid any overhang. If your goods are too large for a standard full pallet, book an oversized pallet. Overhanging goods will be refused or charged for the extra space they take up in the vehicle.

Stack boxes flat and stable

Boxes should be stacked level and tight, with no gaps or leaning. Build your pallet with a flat, stable top to prevent shifting during transit. Keep heavier items at the bottom and lighter items on top.

Secure with shrink wrap

Wrap your entire pallet tightly with shrink wrap before collection. Start at the base and work your way up, covering the whole pallet and the goods. Shrink wrap secures your load but does not make it waterproof - your goods may be left outside during loading and unloading so they must be able to withstand rain and wind.

Use straps for unstable goods

Ratchet straps or strong rope are essential for non-boxed or heavy items. You must supply these yourself. We do not provide straps as part of the collection.

No overhanging goods

Goods must not extend beyond the pallet edges. Overhanging items can be damaged during loading or damage other pallets. Measure your load including the pallet base before booking your pallet space.

Prepare the pallet for loading

Your pallet must be placed on solid, flat ground. Gravel, grass and uneven surfaces are not suitable as pallet trucks cannot operate safely. Make sure there is clear access for an 18 tonne truck unless a smaller vehicle has been arranged in advance.

Attach your PalletOnline labels

Print your labels from your PalletOnline account after booking and attach them securely to the pallet. Your labels must show your Order ID and full delivery details. If you cannot print, write these details clearly on A4 paper and attach securely.

Final checks

• Goods stacked flat and stable
• No overhang
• Fully wrapped and secured
• Correct pallet size booked
• Labels attached clearly
• Access for collection confirmed

If your pallet is not ready, the driver will not wait while you fix it and a wasted collection charge will apply.