Pallet Packing Guide for Efficient Delivery

Make sure your pallet is prepared correctly before collection. If your pallet is not ready or does not meet these requirements, it may not be collected.

Stack your boxes evenly

Boxes must be stacked level with no leaning or uneven surfaces. A flat, stable pallet prevents damage during transport.

Avoid overhang

Your goods must fit fully within the pallet edges. Overhanging items may be refused or charged as oversized if they take up extra space on the vehicle. If your goods are too large for a standard pallet, book an oversized pallet.

Place your pallet on solid ground

Pallet trucks cannot be used on gravel, grass or uneven surfaces. Place your pallet on flat, stable ground where the driver can safely load it.

Palletise and secure your goods

If you have not booked Pallet and Wrap, your goods must be palletised and fully secured before we arrive. Loose items will not be collected.

Lay items flat

All items must sit flat on the pallet. Non-boxed items must be secured with your own ratchet straps or strong rope.

Use shrink wrap

Shrink wrap your goods tightly to keep them secure during handling. This protects against movement and scuffs but does not make your goods waterproof. Your pallet may be left outside during its journey so your goods must be prepared for the weather.

Attach your PalletOnline labels

Print and attach your PalletOnline labels before collection. Incorrect or missing labels will delay your delivery.

Ensure access for large vehicles

Our standard vehicles are 18 tonne trucks. If your location is not suitable for this size of vehicle, you must tell us at the time of booking. If we cannot access your site and no notice was given, you will be charged for a wasted collection.

Drain all fluids

Engines, machinery and other items that may leak must be fully drained before collection. Leaks are dangerous and may result in your delivery being refused and a charge for clean up applied.