What Are the Usual Pallet Collection Times?

Collections usually happen between 9am and 5pm, with the possibility of some early pickups, although the majority of goods are collected later in the day. Deliveries are typically done first by your local depot. If you opt for a same-day collection, it will take place from 12 pm to 5 pm.

    Unfortunately, we can't give you an exact time of arrival for collections. If you need to touch base with us regarding collection timing, it's best to wait until around 4pm on the day of collection.


Why do collections happen later in the day? 

Our service is designed to let our drivers complete all deliveries before moving on to collections and heading back to the depot. They find it more convenient to carry out pallet collections on their return journey.

Due to the deliveries taking place first, collections might extend until 5pm. So, if your items aren't picked up by 4pm on your designated collection day, there's no need to worry – that's completely normal.

Here at PalletOnline, we follow a 'deliver first, collect after' approach. This means that collecting later in the day is a regular practice for our drivers, and this applies to same-day collections as well.


Can you collect pallets any earlier? 

If you've booked an earlier collection slot, your goods will be picked up earlier in the day. If not, our usual service hours are between 9am and 5pm on weekdays.

The exact timing of collection hinges on the route they navigate to reach your location. That being said, we're afraid we can't provide a specific collection ETA because of this.

As you hang tight for your collection, we'd greatly appreciate your patience and understanding. Occasionally, delays may occur if our driver gets caught up in traffic or wrapping up a prior collection.


How long do pallet collections take? 

Our drivers have a 15-minute window to get each collection done. This timeframe is set to make sure we stay on track with all the scheduled collections.

That's why it's really important to have your items all set and waiting for collection. This way, the driver can grab them on time and handle all the necessary paperwork before heading back to the depot.


Do I need to be onsite for collection? 

You'll want to make sure you've got at least one contact available on-site for the collection. But, if there won't be anyone around on the day, it's really important to give us a heads-up right off the bat.

Before you go ahead and place your order, add a note in the booking section and let us know where you're planning on leaving your goods.

If you decide to leave your goods unattended in public, you do so at your own risk. Our hands are tied when it comes to covering any concequential losses as per our Terms and Conditions.

If you're feeling a bit uneasy about leaving your goods unattended, you can request that the driver leaves a collection note. That way, you'll have some peace of mind knowing your goods are in good hands and on their way back to the depot.

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