What Are the Usual Pallet Collection Times?

Collections in pallet networks operate differently from standard courier services. Vehicles are planned to leave fully loaded with deliveries and return fully loaded with collections, typically running twice a day for efficiency. This is standard practice across all pallet networks.

Pallets are often not marked as collected until they reach the depot, where they are scanned, labelled, and prepared for onward travel.

We cannot provide updates on collection arrival times. Drivers prioritise deliveries first. Collections often happen close to the 5pm cut-off. We don’t have direct contact with drivers or live tracking, so it’s best to wait until then. In 95% of cases, collections happen as planned.

If your collection has not been completed by 5pm, report it to us. We have specialists on hand in the morning to handle any issues within the network and will prioritise any failures immediately as they start.

Can you collect pallets earlier?

If you’ve booked an earlier slot, your goods will be collected earlier. Otherwise, our standard collection hours are 9am to 5pm. We cannot provide exact ETAs, as timings depend on driver routes. Delays may occur due to traffic or previous collections.

How long do collections take?

Drivers aim to complete each collection within 15 minutes. Please have your items ready to avoid delays and ensure the collection is completed on time.

Do I need to be onsite?

Someone must be onsite for collection. If this isn’t possible, let us know when booking where the goods will be left. Leaving goods unattended is at your own risk, and we cannot accept liability for any losses.