Re-Collection Costs

When a collection booking is made, space is secured on a vehicle. If the collection does not take place as planned, the depot still incurs the cost of reserving that space. To cover this, a small recollection fee may be charged if the collection fails for reasons that could have been avoided.

We understand things can change, so if you need to cancel or amend your booking, please give us as much notice as possible to help avoid these charges.

Common Reasons for a Failed Collection

• The goods were not ready when the driver arrived.
• The collection point refused to release the goods.
• No contact was available on-site or by phone within 15 minutes of arrival.
• The collection address had access restrictions that were not mentioned when booking.

Recollection Charges for the UK and Ireland

• Recollection of up to 7 pallets: £20 + VAT, covering the cost of arranging a new collection slot for the next working day.
• Recollections for more than 7 pallets or a full truckload may cost significantly more. This is because an entire vehicle was already booked for your original collection, and the cost of both the vehicle and the driver’s time must be covered again. In these cases, the charge could be close to the full cost of the original booking. We will confirm the fee before we rebook your collection.