What Is the Cut Off Time for Same Day Collection?

We successfully collect pallets on time for over 99% of our customers. A pallet network is built for reliability, shared efficiency, and value - making it the right choice for most businesses and individuals moving freight across the UK and Europe.

But no network can promise perfection every time. If your delivery absolutely cannot tolerate a missed collection, you would need a dedicated courier service, which works on a much higher cost model. For everyone else, our pallet network offers the best balance of service and price - and we are proud to be the UK’s most trusted online pallet delivery service.

To qualify for a same day collection, book before 11:45am Monday to Friday. We can arrange collection for up to 3 pallets later that day. Larger bookings will be planned for the next working day or your chosen date to allow proper route planning.

If you need to send 8 pallets or more, we may be able to arrange a same day collection using our Truckloads service. This depends on vehicle availability and how early in the day you book, so please contact us as soon as possible if you are planning a larger shipment.

Preparing for Collection

• Collections are from the roadside or kerbside only. Vehicles cannot stop in restricted areas or where loading is not permitted.
• Please make sure the collection area is clear, flat, and hard-standing – our drivers cannot operate safely on gravel, grass, or uneven surfaces.
• The driver cannot enter buildings or yards - your pallet must be ready at the kerb, with no obstacles like parked cars blocking access.

When Will My Collection Happen?

Same day collections (not always, but usually) take place in the afternoon, typically between 3pm and 5pm, after drivers finish their second run of deliveries. Timings can vary depending on traffic and route plans set by the depot.

• We do not receive exact ETAs for collections as the depot manages the daily vehicle routes based on live demand.
• Drivers may sometimes call ahead, but this is not guaranteed.
• Collections can happen at any time up to 5pm - please allow the full window.
• If a depot lets us know early that your collection will not happen that day, we will contact you as soon as possible to try and avoid disappointment.

How We Check Your Booking

• Each morning, our automated system checks depot scan data to confirm collections were completed the day before.
• If your goods have not been scanned as collected, we will know before you even contact us, and we will reach out to rebook your collection.
• We are the only pallet delivery site in the UK with this level of automated monitoring, allowing us to proactively resolve missed collections faster than anyone else.

Need an Update?

We understand it’s frustrating waiting for a collection. Collections often take place in the final hour of the day. Unless you hear otherwise from us, your driver is still likely to arrive.

There is no need to chase us - we are already checking. If you still want to check late in the day, please open a Live Chat after 4pm and we will share what we know. But in most cases, your goods will be collected as planned.

Weekend Collections

We do not offer collections on weekends or bank holidays. The booking system will only show available weekdays for collection.

If you book outside of working hours or on a weekend, your collection will be scheduled for the next working day.

Summary

• Same day collections: Available for up to 3 pallets, book by 11:45am Monday to Friday
• Safe access: Flat, clear kerbside access with no parking restrictions
• Collection timing: Usaully afternoon, often between 3pm and 5pm, but this can vary
• Not a guaranteed service: We aim for the requested date, but delays can happen. This is standard for all pallet networks
• No weekend collections: Weekdays only, excluding bank holidays
• Ready to load: The driver has a 15 minute window on arrival to load your pallet

If the depot is unable to collect, we will automatically rebook your collection for the next working day and email you with the new plan. You do not need to chase us. If you want to change the date, simply reply to that email.

If your collection cannot take place because the goods were not ready, access was blocked, or no one was there to assist, a wasted journey fee will apply. Manned vehicles and drivers are expensive to send out and the depot applies a charge when they return empty-handed. Please help us avoid this by making sure your goods are ready, accessible, and correctly labelled for collection.

We are the UK’s most trusted online pallet delivery service and the highest rated for on-time collections. While no network can guarantee dates, we are proud of our track record and will always do what we can to keep your delivery moving.

Chat with our team if you need any help before booking - we are here to help you get your pallet moving smoothly.