Collection of Pallets

Need your pallet picked up? Here's how our collection service works and what to expect.

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Usual pallet collection times

We do not give a collection ETA. Weekday collections are usually between 9am and 5pm.

Pallet and wrap service explained

We supply the pallet and shrink wrap for up to 3 pallets. Book by 4:45pm the previous working day.

Pallet trucks and tail lifts

A tail lift booking includes a pallet truck at no extra cost, for pallets up to 750 kg.

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Failed collection process

Standard collections are not guaranteed appointments. If one fails, it normally moves to the next working day.

Pallet collection dates

We collect Monday to Friday, between 9am and 5pm. There are no weekend or public holiday collections.

Pallet collection restrictions

Covers prohibited items, access requirements, and site conditions needed for collection.

Same-day pallet collection

Available for up to 3 pallets if booked before 11:45am on weekdays.

Same day collection cut-off time

Book by 11:45am weekdays for same-day pallet collection (up to 3 pallets).

Booking a fork-lift truck for collection

Any pallet over 1,000 kg needs a forklift at both collection and delivery. We cannot supply one.

Weekend pallet collections

Collections are not available on weekends; only Monday to Friday service.

Driver refusal reasons

Pallets may be refused if unsafe, improperly packed, overweight, or access is inadequate.

Failed collection and re-collection costs

A failed collection costs £20 + VAT for the whole consignment, unless the depot failed to attend.

Vehicle sizes used for collection

Our standard collection vehicle is an 18-tonne rigid truck. Tell us when booking if your access needs a smaller one.

About this topic

We collect thousands of pallets every week through the UK’s most trusted pallet network. Most collections happen on time without issues.

Book online by choosing your pallet size and spaces, then select your collection and delivery dates. Once confirmed, a driver is assigned to your booking.

If you would like the driver to call ahead, add this in your booking notes with a correct contact number. While calls are not guaranteed, drivers do call ahead in most cases.

When Will My Collection Happen?

Vehicles leave the depot in the morning full of deliveries. After completing those, they return to the depot around midday with collections from their first run. They reload and head back out for afternoon deliveries and collections.

The second round of collections usually happens between 3pm and 5pm. Your collection could take place at any time in this window, depending on the route.

Please wait until 5pm. The network is built to run efficiently, with routes planned to cover as many deliveries and collections as possible. This means your driver cannot always reach you earlier in the day.

Does Someone Need To Be There?

Yes - someone must be onsite to hand over the goods unless you have told us in advance and left clear instructions for the driver. If nobody is there and we were not informed, you will be charged 50 % of your booking for a wasted journey.

If this is a problem, contact us on Live Chat before your collection date.

How Long Does The Driver Wait?

The driver will wait up to 15 minutes for loading. Your pallets must be ready with labels attached. If loading is not complete in that time, the driver will leave and a re-collection charge will apply.

What If My Collection Does Not Happen?

Collections are planned, not guaranteed. In rare cases (around 1 % of the time) the depot may not reach your address on the day due to delays or issues on the route.

If the depot knows earlier in the day that your collection cannot be made, we will contact you straight away. We try to be as proactive as possible.

You do not need to chase us - our system automatically checks depot scan data the following morning. If your collection did not happen, we will contact you and rebook it for the next working day.

We know it is frustrating when this happens, but in almost all cases, the system works as planned without the need for you to follow up. Chasing us before 5pm only duplicates the work we are already doing to keep you updated.

Can I Get An ETA?

Collection times vary from day to day. Drivers follow planned routes based on deliveries and collections in your area. We are not able to offer ETAs for collections.

We reply from 9am, Monday to Friday

Talk to the team

We're on Live Chat and email, Monday to Friday, 9am to 5pm. We do not take phone calls.