Collection of Pallets
Additional Collection of Pallets Help Topics
How Does Pallet Collection Work?
When arranging a pallet collection, you will be guided through the checkout process where you will select the correct pallet size and number of spaces required on the vehicle.
Once those details are submitted into our system, you can then choose your collection and delivery date and continue to checkout securely.
From there, a driver will be assigned to collect your goods. If you require notice before collection, please make sure you request a call from the driver in your booking notes and provide the correct contact details.
Can You Collect Oversized Pallets?
You can book an oversized pallet delivery in just a few simple steps!
Simply head over to our home page, enter the collection and delivery postcode and check our pallet size guide for help selecting the right pallet size.
Oversized pallets are 240cm x 100cm, 220cm tall and hold a maximum of 1,200kg.
You must also ensure that there is a forklift available onsite for collection to assist with loading your oversized pallet to the delivery vehicle.
Should Someone Be Onsite For Collection?
We always advise to have someone present at the time of collection to avoid a failed collection attempt; You will be charged half of your original booking cost if the driver arrives and there is nobody onsite to hand the goods over.
If you are not going to be onsite for collection, please contact us on Live Chat to discuss your options immediately.
How Long Do Collections Take?
Our drivers are given just 15 minutes to complete each collection.
Please make sure your pallets are ready to be collected with the labels attached.
Failing to have your goods ready will cause delays; If the driver has waited the full 15 minutes, they will be advised to move on and you will face a re-collection charge.
What Happens If I Miss My Collection?
If the driver is ordered to move on and you miss your collection, you will face a re-collection charge and we will have to ask the collection depot to reschedule the collection at their earliest convenience.
However, we ask that you do try your best to avoid a missed collection so that our drivers can keep to their schedule as much as possible, with no delays.
Can You Provide An ETA For My Collection?
We are not able to provide any ETAs for collections. Collections are usually carried out between 9am and 5pm, Monday - Friday.
If you goods have not been collected by 4pm, you can contact us via Live Chat and we will be more than happy to find out where the driver is for you