Why would the driver refuse to take my pallet?

Having your pallet delivery refused can be frustrating at the best of times, especially if you have done all that you can to ensure everything is packed well.

We understand that you may be feeling very confused, which is why we want to help clear up any uncertainty and help get everything on track for the next time.

Do Your Items Exceed Our Maximum Dimensions?

When packing and wrapping a pallet for shipping, it is absolutely crucial that you ensure you have the correct measurements. When you book your pallet delivery with us, the size of the pallet will depend on the dimensions of your items.

For example, if you know that your items will exceed the maximum length, width, or height for a full pallet, then it is likely that you will need to select additional full pallet spaces for everything to travel without damage.

If you fail to ensure the pallet size is large enough to fit the dimensions of your items, the driver will refuse to take the pallet and load it onto their delivery vehicle. This is simply because the driver cannot compromise other consignments and quite possibly jeopardise their own safety.

Have You Packed Personal Items?

Another common reason the driver may refuse to take your pallet is if you have packed personal items. If they know that your pallet contains personal effects, they will refuse to handle them.

This is simply because there are certain items that we simply cannot compensate for the loss of. For this reason, we DO NOT allow personal effects to travel through our network under any circumstances.

Was There Somebody Onsite?

Finally, if there was nobody present onsite at the time the driver arrived, the chances are that this is the reason they did not take the pallet with them. For all collections and deliveries, we always recommend ensuring someone is present on the day to assist the driver.

The driver will never just assume which pallet is there to take, which is why we need either yourself or someone you trust to be ready to point them in the right direction.

This way, we can all be certain that no mistakes are made. Plus, it gives you that added peace of mind that our drivers are friendly and approachable, and that they will handle your pallet with the very best care.

For more information regarding a failed collection, please contact us directly. Our friendly customer support team will always be happy to help you.

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