Are There Any Pallet Collection Restrictions?

To keep your pallet delivery running smoothly and safely, there are some goods we cannot carry and a few things you need to prepare before collection.

Restricted Items

For safety and compliance, the following items cannot be sent through the pallet network:

• Personal belongings and household moves
• Glass and fragile items (easily breakable)
• Cash, vouchers, jewellery, precious metals and stones
• Weapons, firearms and anything offensive or illegal
• Engines containing fluids
• Perishable goods, fresh food or live animals
• Hazardous items such as fire extinguishers, explosives or chemicals

See the full list of unsuitable goods before booking. If you are unsure, ask us on Live Chat.

Collection Requirements

• Solid ground only: We cannot collect from gravel, grass or uneven surfaces. Please use tarmac, concrete or similar flat surfaces.
• Curbside access: Collections are from the kerb. Ensure enough space for the vehicle to stop safely.
• Ready to go: Your pallet must be outside, clearly labelled and ready when the driver arrives. Drivers do not go inside buildings.
• Be quick: Drivers allow up to 15 minutes per collection.

Why these rules matter

Pallets are moved multiple times through our network. Your goods must be safe, secure and suitable for transport. Sending prohibited or poorly prepared goods risks delays, damage and extra costs.

If you need advice on your pallet, open Live Chat and we’ll help you check everything is ready for collection.