What is kerbside delivery?
Here at PalletOnline, we take pride in doing everything we possibly can to ease the process of delivering pallets throughout the UK and Europe; making it quick and easy for you and our drivers to offload.
All deliveries are kerbside, meaning that all pallets will be delivered to the nearest kerbside at the specified delivery address.
Our drivers will always aim to position their delivery vehicle as close to the delivery address as possible. The nearest kerbside is where they will carefully and safely offload your palletised goods ready to hand them over to the recipient.
Do You Deliver to Residential Areas?
We deliver to residential and commercial areas. What we mean by this is, whether you're situated at business premises or a residential street, we can deliver pallets safely to both.
If you are arranging a pallet delivery to a residential area, you may want to get in touch to find out whether you will require any extras before you place your order.
You may find that you need a tail-lift or even a time-specific delivery to better suit your schedule, particularly if you know that there will be no-one home to accept delivery during the morning or afternoon.
What is the Difference Between Residential and Commercial Shipping?
When delivering to a residential area, we would essentially be delivering your palletised goods directly to your home, private residence or even a business that operates from a home. All residential deliveries are kerbside.
Whereas delivering to a commercial address means we would deliver your pallets to your business premises, including warehouses and industrial businesses.
We have vehicles suited to residential and commercial areas, but it is always better to add details if you require a smaller vehicle for your delivery. You can do this by adding notes to your booking details at the checkout, i.e. ''narrow road, please send a smaller vehicle for delivery''.
Our in-house specialists will then make sure this information is passed on to the delivery depot so that they can arrange to send a smaller vehicle for delivery.
How Do I Know if My Address is Residential or Business?
Essentially, if you are arranging to send a pallet to a company or workplace, this is likely to be a business address. The reason is that businesses are registered to an address where they sell goods or operate their services, making this a business address.
A home or a business run from the comfort of your own home would be classed as a residential address. This also includes a private residence; this would require a residential delivery and possibly a smaller delivery vehicle as well.
The biggest difference between residential and business addresses with pallet delivery is that they both typically require different delivery vehicle sizes. For this reason, you must add this information to your booking notes before checking out.
If you are booking a pallet delivery to a residential address, simply state that you will require a smaller vehicle for this - the smallest we offer is a 7.5 tonne. A smaller vehicle will allow the driver to manoeuvre the roads leading up to your residential address - but you may need to check this with us first!
What if my Package Says Delivered But I Never Got It?
If you are told that your pallet has been successfully delivered but you are certain that you have not received it, we would advise you to contact us immediately. You can do so either by calling us or sending a message through our Live Chat service.
We understand this can be worrying and frustrating all at once, but there is almost always a simple reason as to why you don't recall receiving your palletised goods.
For example, the delivery made have been handed over to someone else at the delivery point - this person will have provided a signature and we will also be able to track the delivery co-ordinates to tell you the exact delivery location, too.
Rest assured that it is extremely uncommon that our drivers deliver to the wrong address altogether - it rarely ever happens! Before getting in touch to make us aware, we recommend asking others at the premises (whether residential or commercial) if they have signed for the delivery.
However, if you struggle to locate the recipient, you must contact us immediately. We will be able to tell you who signed for your palletised goods and at what time, working closely with you to resovle the issue.
You must make us aware of this straight away. We will do everything possible to locate the goods and arrange for them to be collected and returned to you as quickly as we can.