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All pallet deliveries are kerbside only. This means we unload your pallet at the nearest safe access point outside the delivery address. Our drivers do not move pallets inside buildings, driveways, or garages, and cannot assist with unpacking or moving goods indoors. Deliveries are made using a tail-lift and pallet truck where the surface allows.
Do you deliver to homes and businesses?
Yes, we deliver to both. If your address has restricted access (such as narrow roads, low bridges, or tight turns), you can request a smaller vehicle during checkout. You'll find this option on the second page of the checkout when entering your delivery address. More information about the difference between a standard and small vehicle is shown alongside the option.
What if my pallet says delivered but I haven’t received it?
Check first to see if someone else at the address accepted the delivery. If it’s still missing, contact us on Live Chat and we’ll investigate with the delivery depot.