What Is Kerbside Delivery?

Here at PalletOnline, we're all about making pallet deliveries a breeze.

That's why all deliveries are kerbside, which simply means your pallets are dropped off at the closest spot to your delivery address.

Our drivers go the extra mile to park their delivery vehicles as close as they can to your place.

Once there, they'll handle your pallets with care and precision, getting them ready to hand over to your designated contact.


Do you deliver to residential areas?

Certainly! We can deliver to both commercial and residential locations. This means we can safely drop off pallets right at your doorstep or business.

If you're planning a pallet delivery to your home, it might be a good idea to reach out to us beforehand. This way, we can discuss any additional requirements you might have before you finalize your order.

You might discover that you need extras like a tail-lift or a delivery at a specific time to better align with your schedule, especially if you expect no one to be available to receive the delivery in the morning or afternoon.


What's the difference between residential and commercial shipping?

When we send your goods to a residential area, we're basically bringing the goods right to your doorstep or personal residence. On the other hand, if it's going to a commercial address, we'll be delivering pallets to a business location, like warehouses or industrial sites.

We have vehicles that work well for both residential and commercial areas, but it's a good idea to provide additional details if you anticipate needing a smaller vehicle for the delivery.

You can easily do this by including notes in your booking details during the checkout process. For example, you can write something like, "Narrow road – please send a smaller vehicle for delivery."

Once you've added these instructions, our in-house specialists will ensure that this information gets relayed to the delivery depot. They'll take care of arranging for a smaller vehicle to handle your delivery.


How do I know if my address is residential or business?

If you're planning to ship a pallet to a company or workplace, you'll want to use a business address. That's because businesses are typically registered at locations where they either sell goods or provide services, which classifies them as business addresses.

On the flip side, a building that isn't registered as a business falls into the residential address category. This includes private homes as well.

If you're arranging a pallet delivery to a residential address and anticipate the need for a smaller vehicle, please make a note of it in your booking instructions before finalising your order.


What if my package says delivered but I never got it?

If you've noticed that the tracking information indicates your goods have been delivered, but you're absolutely certain they haven't reached you, please reach out to us right away.

The quickest and most convenient way to get in touch is through our Live Chat feature. Our dedicated customer support team is ready to assist you promptly.

We understand that this situation can be both concerning and frustrating, but there's usually a straightforward explanation for any delivery discrepancies.

For instance, it's possible that someone else at your location received the delivery and signed for it. You can easily verify this by checking the tracking information.

While it's highly unusual for our drivers to deliver to the wrong address, in case there are any difficulties in locating your address, our delivery depot will promptly inform us, and we'll notify you immediately.

Before reaching out to us about missing goods, we recommend checking with others at your location to see if anyone has accepted a delivery on your behalf. If you're still unable to locate the recipient, please don't hesitate to contact us.

Rest assured, we'll work closely with you to resolve the issue as quickly as possible and provide clear guidance on the next steps.


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