Help > Delivery of Pallets > Delivery ETA's

Can You Provide ETAs for Pallet Deliveries?

You can track your booking at palletonline.co.uk/track. Enter your Order ID to see live updates and download your Proof of Delivery (POD).

What tracking updates will I see?

You’ll see the key stages of your pallet’s journey:

  • Collection Scan: scanned at the collection depot when ready to move onwards
  • Trunk to Hub: scanned onto the trunk vehicle to the Palletline hub
  • Quality Control: checked at the hub before transfer to the delivery depot
  • Trunk to Delivery Depot: scanned onto the vehicle heading to the delivery depot
  • Arrival at Delivery Depot: received and ready for final delivery
  • Loaded onto Delivery Vehicle: scanned when loaded for delivery
  • Out for Delivery: vehicle leaves the depot - if a mobile number is provided for the onsite contact, they’ll receive a text update here (UK and Ireland deliveries only)
  • Delivered: successful delivery and POD captured

Estimated delivery times (ETAs) are shown in tracking when available.

For the latest delivery updates, go to palletonline.co.uk/track. There’s no need to contact support - all the information you need is on your tracking page.

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