You can track your booking at palletonline.co.uk/track. Enter your Order ID to see live updates and download your Proof of Delivery (POD).
What tracking updates will I see?
You’ll see the key stages of your pallet’s journey:
- Collection Scan: scanned at the collection depot when ready to move onwards
- Trunk to Hub: scanned onto the trunk vehicle to the Palletline hub
- Quality Control: checked at the hub before transfer to the delivery depot
- Trunk to Delivery Depot: scanned onto the vehicle heading to the delivery depot
- Arrival at Delivery Depot: received and ready for final delivery
- Loaded onto Delivery Vehicle: scanned when loaded for delivery
- Out for Delivery: vehicle leaves the depot - if a mobile number is provided for the onsite contact, they’ll receive a text update here (UK and Ireland deliveries only)
- Delivered: successful delivery and POD captured
Estimated delivery times (ETAs) are shown in tracking when available.
For the latest delivery updates, go to palletonline.co.uk/track. There’s no need to contact support - all the information you need is on your tracking page.