What Are Pallet Trucks Used For?

Moving pallets safely is essential for both protecting your goods and keeping the driver safe on site. We use the right vehicle for your area and offer lifting options like tail lifts and pallet trucks to make the process easier.

Here’s what you need to know before booking your pallet delivery, especially if you do not have a forklift at the collection or delivery point.

What vehicles are used for pallet deliveries?

We use a mix of large and small delivery vehicles to move your pallets efficiently across the UK and Europe. Whenever possible, we send larger trucks to reduce road miles and keep your delivery cost down. For harder-to-reach places, such as narrow streets or rural areas, we use smaller vehicles.

Most delivery vehicles are fitted with a tail lift to load and unload pallets without a forklift. Please select the tail lift option at checkout to guarantee this is provided.

See our vehicle sizes guide for more information.

What is a pallet truck?

A pallet truck, also known as a pallet jack or pump truck, is used to move palletised goods short distances. It can only be used on flat, solid ground such as concrete or tarmac and handles pallets weighing up to 750kg.

Do I need to request a pallet truck or tail lift?

If you do not have a forklift on site, you must request a tail lift. This lets the driver unload your pallet with a pallet truck safely.

The driver only brings a pallet truck if a tail lift is booked. You can add this to your order at checkout. If you forgot to select it when booking, please contact us on Live Chat at least one working day before collection.

How much weight can a tail lift or lift assist handle?

What is a lift assist?

A lift assist is a powered lifting device, similar to a small forklift, used for heavier pallets between 751kg and 1,000kg. If your goods fall in this range and you do not have a forklift, select the lift assist option at checkout.

Lift assists help protect your shipment from damage during unloading and reduce the chance of injury on site.

Do I always need a tail lift?

If your pallet is under 750kg and you have no forklift, yes - choose a tail lift so the driver can use a pallet truck. For heavier pallets, select lift assist or arrange for your own forklift at both collection and delivery.

If no lifting equipment is selected, we will assume that a forklift is available at both ends of the booking.

Summary of safe pallet handling

• Under 750kg: Tail lift and pallet truck recommended
• 751kg to 1,000kg: Lift assist recommended or split into lighter pallets
• Over 1,000kg: Forklift required at both collection and delivery

Need help choosing the right option?

Incorrect lifting equipment causes delays and extra charges. If you are unsure what to book, contact us on Live Chat and we’ll guide you through it before you book.

Safe pallet handling starts with the right preparation. Choose the right equipment and protect your goods and your team.