Vehicle sizes used for delivery

We use 18-tonne vehicles for most collections and deliveries. If access to your site is restricted, you can request a smaller 7.5-tonne vehicle at checkout. This must be arranged before the day of delivery.

Think of it like this - if a standard bin lorry can reach your site, our 18-tonne truck should be able to as well. If your address has tight spaces, narrow roads or parked vehicles restricting access, you must tell us when booking.

You should also tell us about gate codes, access instructions or any known restrictions like road closures. This helps avoid failed delivery attempts and extra charges.

Requests for a smaller 7.5-tonne vehicle may add an extra working day to collections, as these vehicles are limited.

If we cannot access your site and you have not told us in advance, a wasted journey charge will apply.