Full Loads Restrictions

To keep everyone involved in the pallet delivery process safe, we have rules in place to ensure everything runs as smoothly as possible with your collection and delivery.

What you need to know before booking

Here are the main things you need to know before the driver arrives to collect your pallets.

All collections must be made on flat ground, and the correct lifting equipment must be available at both ends of the journey, i.e. Forklift trucks.

All collections and deliveries are kerbside. Our drivers are not able to leave their vehicles unattended, or cause road blockages. You must make sure that there is plenty of space for the delivery vehicle to park whilst you load the goods.

Our drivers are given a 1-hour time limit to load and unload your pallets. If this time is exceeded, there will be an additional charge of £45+VAT per hour.

What can I send on a pallet?

Surprisingly, you can send an enormous variety of items on pallets! In fact, it would be much easier to tell you what you can’t send on a pallet.

If your goods aren’t noted on our unsuitable goods list, then you should be good to go!

However, if you’re unsure about any of the items you’re looking to send, it’s always best to check with our friendly customer support team via LiveChat.

How to book your pallet collection

Booking your full load delivery with PalletOnline couldn’t be simpler.

All you need to do, is head over to our full loads quote page, enter your collection and delivery postcodes, and click the Get Quote button!