Full Loads Restrictions

To keep your delivery safe and running on time, there are a few important things you need to plan for before booking.

Before the driver arrives

• Level ground and the right equipment: Collections and deliveries must take place on level ground with safe, clear access. You must have a forklift or suitable loading equipment at both ends unless a tail lift has been booked in advance.
• Kerbside service only: All collections and deliveries are kerbside. Drivers cannot leave their vehicle unattended, block roads or enter buildings. Make sure there is enough space for the vehicle to park safely while you load or unload the pallet.
• Timely loading and unloading: Drivers are allocated up to 1 hour to load and unload. If this is exceeded, additional charges will apply. Keeping things ready avoids delays for both your delivery and other customers on the route.

What can I send on a pallet?

You can send a wide range of items on a pallet. Check our restricted items list for goods we do not carry. If you are unsure, ask us first on Live Chat.

How do I book a truckloads collection?

Book online on our truckloads quote page. Enter your collection and delivery postcodes and click Get Quote. For larger or more complex deliveries, contact us for a bespoke quote or to speak with our in-house truckloads expert.

Can I book a tail lift or lift assist?

Tail lifts are available on request but are limited. They do not come with pallet trucks. If using a tail lift, the maximum weight is 750 kilograms per pallet. For heavier pallets, or where no tail lift is booked, a forklift or similar equipment must be available at both collection and delivery points.