Full Loads Insurance & Claims
Will my shipment still be insured?
Absolutely! All pallet deliveries booked through PalletOnline are automatically insured.
If your goods are being delivered in a box trailer, they will be insured up to their full value. If you've chosen the curtainsider option, your goods will be insured for up to £5 per kg.
If this coverage isn’t enough for your shipment, we recommend arranging insurance elsewhere. Sadly, we can’t offer any additional coverage for Truckloads.
Can I get a refund if my goods are damaged?
Occasionally, things can go wrong in logistics. With so many moving parts, sadly, a damage-free delivery can never be guaranteed with any courier.
If your goods are damaged in transit, you must contact us within 24 hours of receiving damaged goods to make a claim.
As mentioned above, our insurance covers cost based on the weight of the goods you’re shipping.
What do I need to provide to raise a claim?
We work hard to keep the claims process as easy and stress-free as possible. All you need to provide for us to process your claim is:
- Proof of cost price
- Proof of purchase price
- Evidence of the total weight of the damaged goods
- Photographic evidence of the damage
Plus, any further details which may help us process your claim quickly.
Can I get upgraded insurance?
Sadly, we’re unable to offer any more coverage than £5 per kilogram for our Truckloads service.
If your goods are more valuable than this, we recommend arranging your own insurance for your delivery.