What Access Do Delivery Drivers Require?

Ensuring our delivery vehicles can smoothly navigate your neighbourhood streets is a top priority.

Before scheduling your pallet collection or delivery, please confirm that your location can accommodate vehicles as small as 7.5 tons.

If you have any doubts regarding access restrictions, feel free to reach out to us through Live Chat. Our team will be happy to provide you with further guidance.

Additionally, it's essential to have someone present on the collection and delivery day, and someone should be reachable by phone throughout the process.


How to inform us of access restrictions

If you ever come across any access restrictions, feel free to drop a note in your booking details, and if you need to sort something out for a past booking, just give us a shout, and one of our friendly customer care experts will be more than happy to assist you.


More about deliveries

When you make a booking with PalletOnline, you'll get complete access to our upgraded tracking system, making it super easy to keep tabs on your shipment every step of the way!

Our newest tracking feature is broken down into eight different stages, wrapping up with a confirmation of delivery and a downloadable Proof of Delivery document (POD) for your records.

And when your goods finally reach their destination, we'd love to hear your thoughts with a star rating. It helps us know how we're doing and if there's anything we can do better for your next experience!


Who unloads the pallet from the vehicle?

Our driver will take care of getting your pallet to the correct spot and handling the unloading for you.

If you opted for the tail lift option during booking, our driver will handle unloading your items from the vehicle: You can sit back and relax while we handle all the heavy lifting!

Once your goods are off the vehicle, we'll use a pallet truck to move everything to a convenient location. You won't have to worry about any additional lifting or moving – we've got it covered!


Do your drivers need assistance? 

Our drivers are pros when it comes to handling pallets. You won't have to pitch in with loading and unloading – they've got it covered!

If your items are a bit of a challenge to move, a little extra help is always welcome.

Don't worry about weight – our drivers come prepared to ensure your goods reach their destination safely.

Got more questions? Feel free to reach out through Live Chat anytime!


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