Help > Delivery of Pallets > Re-Delivery Costs

Re-Delivery Costs

Pallet deliveries take up significant space on our vehicles and require careful planning. If a delivery fails, the pallets must be returned to the depot and rebooked for another day, causing delays and extra work for everyone involved.

It is your responsibility to provide the correct address details and let us know in advance about any access issues that could prevent a successful delivery. This helps avoid wasted journeys and the need to rebook your delivery.

If you are aware of anything that could cause a problem (such as access restrictions, incorrect addresses or changes in availability) please tell us before your pallet leaves the depot. This will help keep your delivery on track and avoid delays or additional charges.

Common reasons for failed deliveries

  • The delivery location refused to accept the goods.
  • No one was available on-site or contactable by phone within 15 minutes of arrival.
  • The vehicle could not access the location and no prior notice was given to request a smaller vehicle.

Always double-check your delivery address and access before booking. If an 18-tonne vehicle cannot reach your site, request a 7.5-tonne vehicle at checkout.

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