What should I do with my empty pallets?

For all pallet deliveries, your items must be secured to a pallet for them to be accepted through our network.

Even if you are only sending light items and they are packaged well, they must always be loaded and secured to a pallet of the correct size.

Pallets offer additional security and protection during transit and help to keep everything together from point of collection to the delivery destination.

However, once your goods have been delivered, you may have no means of storing or disposing of your empty pallets. Luckily, we have the perfect, cost-effective solution.

Can You Take Empty Pallets?

If you have no other means of storing or disposing of your pallets, we can take them with us when we deliver your goods.

As soon as you offload your items, we will load the empty pallet back onto the delivery vehicle and dispose of it for you.

Do You Charge for Pallet Removal?

The cost of us disposing of your empty pallets depends on the number you require us to take back after delivery. For example, we will not charge if you only have one pallet you wish for us to take back.

If you need to dispose of several pallets, there is a charge of £10+VAT for each additional pallet after the first.

We recommend adding this request to your booking notes before checking out and confirming your pallet delivery.

However, if you have already submitted your booking, you can contact us directly to request this. Our friendly customer support team will send over a payment link if you require the driver to take back more than one pallet.

Will The Driver Help Offload My Pallet?

For the driver to take away your empty pallet, you will need to offload the items as quickly as you can without causing damage. While the driver is not required to assist you when unloading everything, there is no harm in kindly asking for their assistance.

Our drivers normally run on 15-minute windows to deliver their consignments, so the faster you can unload your pallet, the better it is for them too.

All of our drivers are friendly and approachable and would be more than happy to assist you in offloading your items.

For more information regarding disposing of empty pallets, please get in touch with us. Alternatively, you can visit our Help Centre


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