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Our drivers do not usually take away empty pallets. After delivery, the space on the vehicle is needed for collecting other goods from nearby customers.
Do drivers help unload your goods?
No, drivers do not unload your goods. Pallet deliveries are kerbside only. Your pallet will be unloaded from the vehicle using a tail-lift and pallet truck where possible, but drivers are not insured to enter your premises or unpack your goods.
To help things run smoothly, be ready to unload your pallet promptly. Drivers have a maximum of 15 minutes on site before they must move on to their next delivery.