Pallet Delivery Europe Help

Since the UK left the EU, you must follow new HMRC export rules when sending pallets to Europe, including Ireland and Northern Ireland.

Before booking your delivery, check the requirements below. Getting them right will avoid delays and extra costs.

EORI numbers

You need a valid UK EORI number starting with GB to export goods. Apply for free at the UK government website. You do not need to be VAT registered to get one.

Your customer must also have an EORI number in their country. For Ireland, it will start with IE.

Commodity codes (HS codes)

Every item you export must have a 10-digit commodity code. This tells customs what your goods are and applies the correct taxes and duties.

Customs procedure codes (CPC)

We apply the correct CPC code for most deliveries. If your goods are temporary exports (for repair or exhibition) or being returned, tell us before booking so we can complete the right paperwork.

Export licences

Most goods do not need an export licence, but some do. Check with your customer or local authorities before booking.

Wood packaging rules

Wooden packaging may need to comply with ISPM15 regulations. If unsure, check before booking.

Commercial invoice requirements

A commercial invoice is mandatory for all deliveries to and from the EU. Missing information will delay your delivery. Your invoice must include:

• Exporter and importer full details including addresses and contact numbers
• Valid EORI numbers for both parties
• Commercial invoice number and date
• Price, currency and payment method
• Freight and insurance costs if paid separately
• 10-digit commodity codes and clear descriptions of the goods in English
• Country of origin for each product
• Total number of items and net weight
• Goods' actual value
• The agreed Incoterms (such as DDP or DAP)

You can download a commercial invoice example here: Commercial Invoice Example (Excel).

Packing list requirements

If your commercial invoice does not list packaging details, a separate packing list is required. This must include:

• Exporter and importer contact details
• Number and type of packages
• The dimensions, net weight and gross weight of each package
• The quantity of items in each package
• Any reference numbers (such as purchase order numbers)

Booking your delivery

When you book your pallet, send us your commercial invoice. We will prepare your UK export declaration and customs paperwork. Once complete, we will arrange your collection and your goods will be ready to move.

Nominating a customs broker

If needed, we may ask you to provide written authorisation for our European export partners to act as your customs broker. This allows them to clear your goods on your behalf.

Customs clearance and delivery

When your goods arrive in Europe, our local partner will contact your buyer to arrange customs clearance. The buyer will usually settle any import VAT and duty directly with customs or their broker. Once cleared, your pallet will be delivered.

If you have questions about the process, contact us on Live Chat.