Pallet Delivery Europe Help

Ever since the UK's departure from the EU, sellers are now faced with the task of getting familiar with the fresh HMRC Customs procedures when engaging in trade with European nations, such as Ireland and Northern Ireland.

Before you proceed with any bookings, please make sure you've taken the time to review the following details attentively.


EORI Number

If you're thinking about sending goods to EU countries, you'll have to have a valid EORI number.

You don't need to be VAT registered to obtain a EORI number.

You'll want to sort out your EORI registration before you book your pallet delivery with us.

Registering for a EORI number can take around 4 business days, so make sure to plan accordingly.

Also ensure that your EU customer has a valid EORI number and is registered with their Local Authority.


UK Customs Tariff & Commodity Codes

You should make sure to set up your commodity codes for the items you're exporting.

This step will make sure that Customs authorities apply the correct duties and taxes, and that the exporter provides accurate information..


Customs Procedure Codes (CPC)

If your customer is using the goods you sell in their own country, we'll make sure to use the right home use CPC code. 

If you're sending items back for repair or exhibition and they'll eventually find their way back to the UK, give us a heads-up ASAP. That way, we can apply the proper CPC code and make sure everything goes smoothly.

This little step helps us figure out how goods are going in and out of Customs, and it helps prevent any extra Duty and Taxes from sneaking in.

Some Customs systems need authorisation from HMRC for this to work. 


Export Licence(s)

Many UK exports sail smoothly without the need for export licenses, but there's a chance you might have to jump through some hoops or follow specific rules when exporting certain goods.

It's a good practice to have a chat with your customers just to be sure there aren't any regulations that could throw a wrench in the works and keep your items from reaching their destination.


Packaging Material

If items are packed in wooden packaging materials, ISPM15 regulations may need to be applied. 

Ensure you check this with us if you are uncertain.


Commercial Invoice Requirements

A commercial invoice is now required for ALL goods entering and leaving Great Britain.

The following details MUST be included within your commercial invoice:

  • - Full name, address, and contact info of the seller, consignee, and buyer
  • - EORI number of both the seller and buyer
  • - Commercial Invoice number, date of issue, and a signature
  • - Invoice number, date of issue, and Purchase Order (sales contract)
  • - Price, payment method, currency, and valid discounts or additional charges - freight and insurance should be displayed separately on the invoice if you insure the goods and are paying for the freight.
  • - Number of items or unit count (i.e. Square Metre of Fabric)
  • - Net weight of items
  • - Tariff/HS Codes and a description of the items in English
  • - Statement of origin of the items
  • - Actual value of the goods


Export Packing List Requirements

The commercial invoice may already contain packing list information. 

In which case, packing lists may not be needed for Customs clearance. 

However, if your invoice does not mention packaging details and how to identify them, you must ensure a packing list is made available.

A packing list typically includes the following:

  • - Full name, address, and contact details of the seller, consignee, and buyer
  • - Number and type of packages
  • - The dimensions of each piece (measured in cms)
  • - The net weight and the gross weight for each piece (measured in kgs)
  • - Quantities of products within each package
  • - Marks and Numbers
  • - A reference number to confirm the commercial sale correlates with other shipping documentation. i.e. a sales or purchase order number.


Booking with PalletOnline

When booking a pallet delivery to EU countries with PalletOnline, we'll need to obtain the exporter's commercial invoice to wrap up the export declaration.

Once you've shared this info, we'll get the collection sorted and create your export Customs documents.

After that, your goods can start their journey from the UK to your preferred spot in Europe.


Nominating a Customs Broker

To keep things smooth, we might ask you for a written confirmation from the exporter stating that they authorise our third-party exporters in Europe to represent the export entries on your behalf. ]

This is just to make sure our colleagues over in Europe who help us with exports can handle the paperwork on your behalf.


Delivery Contact and Customs Clearance

While your items are on their way, our EU counterpart (located in the country you're shipping to) will be in touch with the buyer to handle customs clearance arrangements. They'll typically use their own services for this, or in some cases, they may coordinate with the buyer's customs broker.

The relevant VAT and customs documentation charges will be invoiced to the buyer, and these charges can come from either the local authorities, the forwarding service, or the buyer's chosen broker.

Once these charges and VAT are taken care of, your items will be cleared for final delivery by our EU team and promptly sent to the buyer.

If you have any questions or need further assistance, feel free to reach out to us via Live Chat.


Was this answer helpful? Yes No