Can You Tell Me More About Your Delivery Drivers?

We get it - you probably want to learn a bit more about the folks who pick up and drop off your stuff. It's important to know if you can rely on them.

So, we've put together some answers to common questions you might have about our delivery drivers.


How do you train your delivery drivers? 

Before our drivers hit the road with your goods, there's a series of important steps they go through. We want to make sure they're well-prepared for the task at hand!

First off, we put our drivers through some intensive training to ensure they're proficient behind the wheel of a delivery vehicle.

Once they've completed their training and we're confident they're ready for the real deal, our drivers undergo an assessment, just like new drivers do when they're getting their license.

Once they pass this assessment, you can rest easy knowing that our drivers will handle your goods with care, making sure they arrive on time and in great condition.

Not only are our drivers top-notch professionals, but they're also incredibly friendly and easy to approach. Your goods are in good hands with us!


How approachable are your drivers? 

Most importantly, our drivers are super friendly and easy to approach in any situation. Whenever you need assistance, no matter the reason, they're always ready to lend a hand.

Thanks to their extensive training and deep industry know-how, they can tackle any questions you might have regarding your pickups or deliveries. Feel free to ask them anything, and they'll be more than happy to provide answers.

And if you ever want that extra layer of reassurance, you can check out what others have shared about their encounters with our drivers and their experiences with PalletOnline. We've got your back!


Can I report a problem to your drivers? 

If you run into an issue and need a quick fix, just give our drivers a heads-up, and they'll do their utmost to assist you.

Once you've let them know about the problem, if our driver hits a roadblock, they'll touch base with your local depot to gather more information on your behalf.

From there, they'll guide you on your available choices and steer you in the right direction. 


How to get in touch regarding our drivers

Has one of our drivers recently gone the extra mile? Did they do something to make your day a bit brighter? Maybe a quick chat with them brought a smile to your face…

If that's the case, shoot us a message through Live Chat and share your thoughts. We're all ears!

And, of course, we truly value your candid feedback.

If you've got more questions about our drivers, don't hesitate to reach out. We're here to help

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