Who unloads the pallet upon delivery?

Delivery vehicles are fitted with tail lifts and carry pallet trucks. Our driver will move your pallet onto the tail lift of the truck. Using a pallet truck to ensure the goods are safely moved from his vehicle to your delivery location. The maximum weight a tail lift can carry is 750kg. If your goods weigh over 750kg, but no more than 1,000kg (1 tonne) you will need to book a lift assist. If your goods are over 1,000kg please ensure a forklift is available at both the collection and delivery points.

The surface for delivery must be flat and constructed of tar-mac or concrete. No pallet delivery service can move goods using a pump truck onto a gravel drive or grass surface as it is unsafe to do so.

All deliveries are kerb-side. Our drivers are unable to enter your premises during delivery of your goods.

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