Who Unloads the Pallet upon Delivery?

On the day of delivery, your pallet will be unloaded kerbside onto a flat, solid surface. Our drivers use a tail-lift and pallet truck where the ground allows. They are not insured to enter your premises.

Are there weight limits for delivery?

Yes. The maximum weights are:

• Quarter pallet: up to 250kg
• Half pallet: up to 500kg
• Full pallet: up to 1,200kg
• Oversized pallet: up to 2,000kg

If a single pallet weighs over 750kg, it will need lift-assist equipment to unload. If it weighs over 1,000kg, a forklift is required at both collection and delivery.

Can you deliver pallets anywhere?

We deliver to most locations with suitable access. The drop-off point must be flat and solid such as tarmac or concrete. We cannot deliver onto gravel, grass or uneven ground.

Will the driver need assistance?

No, our drivers unload the pallet using a tail-lift and pallet truck. If your pallet is difficult to move or you want to help, you may assist at your own risk.

What if no one is on site for delivery?

Someone must be present to accept the delivery unless you provide clear instructions when booking. If no one is available and no instructions are given, the pallet will return to the depot and a redelivery charge will apply.

How long does delivery take on site?

The driver has up to 15 minutes on site to complete the delivery. This includes unloading and getting the pallet safely onto the kerbside area. Be ready to accept your delivery without delay.