Do I Have to Sign for Damaged Goods?

If your goods arrive damaged, tell the driver straight away and mark the delivery paperwork as 'damaged' before signing. This creates the official record that damage occurred during the delivery process.

If damage is not recorded at the point of delivery, we may not be able to support your claim.

How much cover do you have?

Your pallet delivery is protected under standard UK road haulage conditions. This gives cover up to £5.00 per kilogram of goods. If your goods are worth more than this, we recommend arranging your own Goods in Transit insurance.

How to make a claim

To start a claim, you will need to complete a claim form and provide the following:

• Proof of what the goods cost you to buy or make (not what you sold them for)
• Proof of the weight of the damaged goods
• Photos clearly showing the damage
• Details of any steps taken to salvage, repair or resell the goods
• Any other supporting information that helps explain the loss

Only damaged goods can be claimed for. You will need to separate undamaged items from those that are beyond use. Claims cannot be made for suspected or possible damage without clear evidence.

What happens next

Once you submit the claim form and evidence, we will pass it to the claims team for review. You will be kept informed throughout and we will explain the outcome clearly.

Important points to be aware of

• Carrier liability only applies while the pallet is in the delivery network
• We do not cover damage caused by natural deterioration, poor packaging or temperature issues
• The person accepting the delivery is responsible for checking the goods and signing the paperwork correctly
• If no one is present at delivery and damage is later reported, a claim may be refused
• You are responsible for minimising losses by salvaging or repairing goods wherever possible