Do I Have to Sign for Damaged Goods?

If your goods arrive damaged, make sure to give the delivery driver a heads-up and put your signature on that damaged goods delivery note.

If you don't give us a heads-up about any damage right away, we might not be able to help you out with an insurance claim.

Help us help you – the smoother the claim process goes, the quicker we can get things sorted. So, the more info you can share, the faster we can get that claim settled.


Who can sign for damaged goods? 

The person receiving the delivery, whether it's you or a trusted individual, can simply sign as a witness in case the goods are damaged. 

Our drivers always strive to deliver your items without any issues, but sometimes unforeseen circumstances can occur.

Although the chances of receiving damaged goods from us are very low, it's a good idea to have someone there during the delivery to make sure everything is in perfect condition and nothing is missing. Your peace of mind is important to us.


Can you get a refund for damaged goods? 

Because of how our insurance process operates, we're unable to provide refunds for damaged items.

The standard insurance we provide covers up to £5 per kilogram of your goods.

It's important to note that all our insurance coverage is calculated based on the total weight of your items, rather than their full value.


Can I purchase more insurance?

We've bumped up our insurance coverage, and now it comes included with every booking as a standard feature. This means you're automatically insured for up to £5 per kilogram.

However, it's important to note that we can't provide coverage beyond this limit.

If, for any reason, our insurance doesn't fully cover the value of your items, we strongly suggest considering the purchase of Goods in Transit cover.


How do you make a claim? 

If your goods have arrived damaged, it's really important that you contact us right away. 

But just before you reach out, please make sure you have the following at hand: 

  • - Proof of Cost Price - this must be an invoice that shows the price the goods were purchased or manufactured for
  • - Proof of Purchase Price - this should be an invoice that indicates the cost you sold the items at
  • - Evidence of Weight - you must provide us with proof of the total weight of your goods
  • - Photographic evidence of the damage 
  • - Details of mitigation, salvage or repair
  • - Any additional details that you can provide us with 

Once you reach out and have provided the above, our internal accounts team will take over and update you each step of the way. 

In the meantime, you can always send us a message on Live Chat for fast support. 

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