Meet the Team - Matt

Next in our Meet the Team series, let’s introduce one of our Customer Care Advisors, Matt.
Matt supports our customers with any queries they may have about pallet delivery, so let’s get to know him!

Tell me a bit about yourself and what you do at PalletOnline.

I’m Matt, a Customer Service Representative here at PalletOnline. I’ve been working in customer services within a transport setting now for over 12 years including working in administration & export shipping.

What is it you like to do outside of work? 

I’m a diehard Port Vale supporter & I love football in general. I also like attending live music gigs.

What was your first job?

My first job was working at Royal Stafford which was one of the few pot banks left in Stoke. I did general administration but mainly focussed on export shipping.

That is a lot of experience in the transport industry then!

What is your favourite food and drink?

My favourite food is Indian food, I love a good curry. My favourite drink is probably a nice cold beer.

If you had to watch something every day, what would it be?

Recently I’ve been rewatching Suits over and over again, I was late to the party when it originally came out but I love it now.

That is a great show to rewatch, it never gets old!

Where would you be if you could be anywhere in the world right now?

I’ve always wanted to visit Tokyo, so I’d say there.

If you were to learn a new language, what would it be?

I’d go for Spanish, as it is one of the most spoken languages in the world, I think that would be pretty useful.

Did you know we also deliver to Spain, that's a useful way to make use of learning the language!

What is at the top of your bucket list?

To attend a football World Cup overseas, hopefully to see England lift the trophy again.

I think that might just be a few people's bucket list moments, fingers crossed for the 2026 World Cup. 

What is your favourite animal?

I’d say sharks, I find the documentaries quite interesting.

I have to agree, they might be scary at first, but they are fascinating creatures to learn more about!

If you could have any fictional character to work with, who would it be?

Oh, that is easy, Obi-Wan Kenobi, I’ve always wanted to be a Jedi. 

That's all from Matt today, we'll see you at the next meet the team. I wonder who might be next.