What Is Upgraded Insurance?

When sending a pallet delivery, worrying about insurance is only natural.

We understand the importance of ensuring your goods arrive in pristine condition, which is why all bookings are covered under our standard insurance policy. 

Occasionally, standard insurance is not enough to compensate for the loss or damage of certain goods.

When sending anything of significant value, we recommend purchasing our upgraded insurance; This costs just £4 and covers up to £5 per kilogram of items.

How is this different to standard insurance?

Standard insurance is limited to £1.30 per kilogram, but we understand that this is may not be enough to compensate for damage or loss.

Whether you often ship large numbers of goods or you are planning a one-off shipment of valuable items, upgraded insurance is certainly money well-spent. 

Should the worst happen, you will receive up to £5 per kilogram of goods. 

Regardless of insurance, all deliveries are undertaken with the Terms and Conditions of the Road Haulage Association (RHA) for added peace of mind. 

How do you calculate insurance coverage?

Insurance is based on the total weight of each shipment, rather than the total value of the items shipped.

In short - the heavier the shipment, the more your insurance will payout. 

Say, for example, your pallet weighs around 100 kilograms. At £1.30 per kilogram, you would get £130 back in compensation. 

Upgraded to £5 per kilogram, you would receive £500 after making an insurance claim - make sense? 

How to make a claim - PalletOnline

Making a claim with PalletOnline is as simple as it should be. 

All you need to do is send a message through Live Chat, letting us know you intend to make a claim for loss or damage. 

From there, we will send you (via email) an incomplete claims form; You will need to complete this and send it back to us at your earliest convenience. 

Alternatively, if you are signed in to your account you can create a support ticket detailing that you would like to make a claim.

Please note - remember to note your claim details on the relevant Proof of Delivery document. 

Once you have done this, we can then process your claim.

You will also need to provide the following:

  • - Proof Of Cost Price - an invoice that shows the price the goods were purchased or manufactured for
  • - Proof Of Purchase Price - an invoice that shows the price the items were sold for
  • - Proof Of Weight - total weight of the damaged goods
  • - Photo evidence of the damage
  • - Details of mitigation, salvage, or repair
  • - Any additional details that you can provide us with

For more details regarding insurance or claims, please get in touch with us through Live Chat.


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