What Is Upgraded Insurance?

What was previously known as 'upgraded' insurance is now included as standard for all bookings (International and Truckload cover may differ).

When arranging a pallet delivery, we understand the importance of reassurance and peace of mind. That’s why all eligible bookings are covered under our liability policy, which provides up to £5.00 per kilogram in the rare event of damage or loss.

This policy ensures added protection for your goods while in transit and aligns with the RHA terms.

If your goods exceed £5.00 per kilogram in value, we recommend arranging additional insurance to cover the difference. For international or truckload deliveries, please contact us to discuss specific insurance options.

How Is This Different to Standard Insurance?

Standard insurance used to cover £1.30 per kilogram. However, since 4th March 2022, this has been upgraded to cover up to £5.00 per kilogram as standard.

Whether you’re sending a large number of goods or a one-off valuable item, this enhanced policy provides added reassurance.

If the worst happens, you’ll receive up to £5.00 per kilogram for your goods. International and Truckload cover may differ). 

All deliveries are undertaken under the Road Haulage Association (RHA) Terms and Conditions, offering peace of mind for every shipment.

How Do You Calculate Insurance Coverage?

Insurance is based on the total weight of each shipment, rather than the total value of the items shipped. In short, the heavier the shipment, the higher the potential payout under the insurance policy.

Please note that insurance may pay out up to £5.00 per kilogram in the rare event of damage or loss, subject to the RHA Terms and Conditions.

For example, if your pallet weighs around 100 kilograms, you could receive up to £500 in redress. This means your maximum claim would be £500.