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Frequently Asked Questions

What are your collection times?

Collections between 9am-5pm Monday to Friday, unless Pre-3pm service booked for collection before 3pm. We cannot provide a specific time for your collection.

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How do I track my pallet?

Enter your booking reference below or track via our main page. Tracking starts when goods enter the network, not at collection.

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What size pallets can you collect?

We accept standard UK (1.2m x 1m) and Euro (1.2m x 0.8m) pallets up to 2.2m tall and 1,200kg. A pallet over 1,000kg requires a forklift to be onsite.

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How much does it cost?

From £48.95 + VAT. Get an instant quote. No account required. Full UK support from the most trusted name in online pallet delivery.

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Important Collection Information

Standard Collections

9:00 AM - 5:00 PM

Collections can occur at any time within your service window. Please have pallets ready from 9am. Tracking starts when your goods enter our pallet network.

Pre-3pm Service

9:00 AM - 3:00 PM

Collections can occur at any time within your service window. Please have pallets ready from 9am. Tracking starts when your goods enter our pallet network.

NO ETAs available for collections Collections can occur at any time within your service window. Please have pallets ready from 9am. Tracking starts when your goods enter our pallet network.

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Monday - Friday, 9:00 AM - 5:00 PM (excluding bank holidays)