Amazon Best Practice Explained

As an Amazon-approved carrier, we would like to help you understand the ins and outs of FBA and what is required of you.

Below we have answered some of your FAQs about Amazon’s best practice.


What do I need to know?

When you book your Amazon FBA delivery, it's super important to provide the correct ISA number. This helps us keep track of when your delivery is due and ensures that you and the carrier are up-to-date with the latest scans at the Fulfilment Centre.

Our drivers must make sure there's at least 30cm of space between the top of each pallet and the roof of the trailer, as well as between the back of the trailer and the very last layer of pallets. We can only offload pallets from the rear of the trailer, so we need to make sure everything is easily accessible.

And last but not least, please double-check that your pallets don't exceed the maximum dimensions set by Amazon.


How does manifesting work?

Creating a shipping manifest can make life as an Amazon seller much easier!

At the end of the working day, locate the ‘Orders’ tab in your Seller Central account and select ‘Order Reports’. Then, click on ‘End of Day Forms’ and request the document.

Doing the above will generate a SCAN form for the very day that you print, making it easier to keep up with your customers’ orders after a successful Amazon pallet delivery.


Single-stacked pallet requirements?

There are specific requirements for all Amazon deliveries.

As an Amazon-approved carrier, we must adhere to these at all times.

Below are the dimensions and weight of a single-stacked pallets going to Amazon:

  • Each side of the pallet must be no higher than 1.8m
  • Must not exceed a total weight of 1000kg. (Please note: if the weight exceeds 500kg, you must affix a "heavy goods" label to the pallet)

Amazon must be able to offload the pallets from the rear of the trailer. We highly recommend reading up on Amazon’s packing rules and requirements before booking your Amazon pallet delivery.

For Amazon to accept your goods, any single items taller than 1.8 metres must be laid horizontally on the pallets and must not be more than 1.8 metres wide.

All pallets must be standard wooden, four-way pallets as Amazon will NOT accept plastic pallets.

You will also need to label the pallets on a minimum size of A4.

If you have trouble printing your labels, you can write them out on a plain A4 piece of paper. You must include the following:

  • To (FC Address)
  • From (Vendor Address)
  • Purchase Orders
  • Number of Cartons
  • Number of Units
  • Pallet Count


Double-stacked pallet requirements?

If you're planning on double-stacking your pallets, make sure the height doesn't exceed 3 metres (with each pallet being no taller than 1.8 metres). Also, keep in mind that the total weight can't go over 1,000 kilograms. If the weight exceeds 500 kilograms, you'll need to attach a "heavy goods" label.

To avoid any wobbling or instability, the bottom pallet needs to have flat, full layers. And when it comes to wrapping, make sure each pallet is wrapped individually - no shrink-wrapping them together!

Lastly, if any of your pallets don't meet the regulations, Amazon will send them back and you might have to pay extra for another collection and delivery attempt.


What does ‘non-inventory freight’ mean?

This is for Amazon’s use and benefit. For example, packaging and printer ink, etc.

Our partner, Palletline, delivers non-inventory freight directly to Amazon via a ‘drop and swap’ operation, which runs between 6am and 6pm.

For more details on Amazon pallet delivery, please send us a message using Live Chat. We’re always happy to help!

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