Amazon Best Practice Explained

As an Amazon-approved carrier, we would like to help you understand the ins and outs of FBA and what is required of you.

Below we have answered some of your FAQs about Amazon’s best practice.

What do I need to know?

All drivers must provide the correct ISA number when dropping goods at Amazon. This helps identify the time your delivery is due and will help keep you and the carrier updated with the latest scans at the Fulfilment Centre.

They must also maintain at least 30cm between the top of each pallet and the roof of the trailer, as well as between the back of the trailer and the very last layer of pallets!

This is because Amazon can only offload pallets from the rear of the trailer, so they need to make sure everything is easily accessible.

This means you must also make sure your pallets do not exceed the maximum dimensions in place by Amazon.

How does manifesting work?

Creating a shipping manifest can make life as an Amazon seller much easier!

At the end of the working day, locate the ‘Orders’ tab in your Seller Central account and select ‘Order Reports’. Then, click on ‘End of Day Forms’ and request the document.

Doing the above will generate a SCAN form for the very day that you print, making it easier to keep up with your customers’ orders after a successful Amazon pallet delivery.

Single-stacked pallet requirements?

There are specific requirements for all Amazon deliveries.

As an Amazon-approved carrier, we must adhere to these at all times.

Below are the dimensions and weight of a single-stacked pallets going to Amazon:

  • Each side of the pallet must be no higher than 1.8m
  • Must not exceed a total weight of 500kg

Amazon must be able to offload the pallets from the rear of the trailer. We highly recommend reading up on Amazon’s packing rules and requirements before booking your Amazon pallet delivery.

For Amazon to accept your goods, any single items taller than 1.5 metres must be laid horizontally on the pallets and must not be more than 1.8 metres wide.

All pallets must be standard wooden, four-way pallets as Amazon will NOT accept plastic pallets.

You will also need to label the pallets on a minimum size of A4.

If you have trouble printing your labels, you can write them out on a plain A4 piece of paper. You must include the following:

  • To (FC Address)
  • From (Vendor Address)
  • Purchase Orders
  • Number of Cartons
  • Number of Units
  • Pallet Count

Double-stacked pallet requirements?

For double-stacked pallets, the height must include the pallet and be no taller than 3 metres (each pallet no taller than 1.5 metres).

The combined weight should still be no greater than 500 kilograms.

The bottom pallet must also consist of flat, full layers to avoid creating an unsteady load when the second pallet is sat on top.

You must not shrink wrap your pallets together. They must be wrapped individually.

Any pallets considered unsuitable (do not comply with regulations) will be returned by Amazon and you may incur additional charges for another collection and delivery attempt.

What does ‘non-inventory freight’ mean?

This is for Amazon’s use and benefit. For example, packaging and printer ink, etc.

Our partner, Palletline, delivers non-inventory freight directly to Amazon via a ‘drop and swap’ operation, which runs between 6am and 6pm.

For more details on Amazon pallet delivery, please send us a message using Live Chat. We’re always happy to help!


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