Coronavirus Disease COVID-19 Update

Coronavirus Disease COVID-19 Update

At PalletOnline, we know first-hand the critical role that pallet delivery companies play in times of crisis. We always do our best to support thousands of organisations, much like yours, by ensuring goods are delivered on time to support business growth.

With our support remaining steadfast during the COVID-19 pandemic, continued availability for your pallet delivery is something we take very seriously. After all, that is what makes us one of the best pallet delivery companies around.

We have complete confidence in our ability to support our customers as this situation evolves, and encourage you to reach out to our customer care team if there is anything we can do to assist you further.

What PalletOnline Are Doing About COVID-19 Changes?

As an organisation, we have remained in the office with remote home working being opened up to employees as we move further into the COVID-19 pandemic. At PalletOnline, we are fully committed to making certain that we have all the resources and resolve to carry out palletised deliveries as normal.

We have a fantastic team of hard-workers onboard to keep business as normal, regardless of the current circumstances. From our loyal and dedicated delivery drivers to our in-house customer support team, please rest assured that we will go to every extreme to ensure the business continues as normal and that you still have the help and support you need.

Amazon Pallet Deliveries Update

On Wednesday 18th March 2020, Amazon rightly restricted deliveries into their Fulfilment Centres until at least 5th April 2020 - as you can understand, there is a lot of uncertainty surrounding the COVID-19 pandemic and when business as normal will return.

At this time you cannot book an Amazon pallet delivery in your Seller Central account unless you are supplying essential goods. If you are sending essential goods through an Amazon pallet delivery, we will report back with any updates as and when they happen.

We are closely monitoring the solution, and look forward to continuing to support you through and beyond this time of crisis. If you wish to raise a concern with us or have any questions regarding Amazon pallet deliveries, please do not hesitate to so do and we will be more than happy to help in any way we can.

Give us a call or send a message through our Live Chat service and our friendly customer support team will respond to you as quickly as they can.

Palletline Coronavirus

If you are looking for a Coronavirus pallet delivery service, you can still get a free pallet delivery quote with us. Despite the current circumstances and little disruption, our network continues to operate as normal and we are working closely with the Palletline COVID-19 team.

Booking a pallet delivery is as easy as it has always been; simply head over to our website, enter the collection and delivery location postcode and select 'get quote'.

From there, you will be asked to select the pallet size and number of pallet spaces you require. If you need any additional services, i.e. pallet and wrap or a tail-lift service, please add these to your basket before checking out.

Please feel free to send us a message through Live Chat with any queries you may have during the booking process. We are always on hand to help!

How To Contact Us During COVID-19

We have a friendly and knowledgeable Coronavirus pallet courier operation team at hand to help with any concerns you may have regarding palletised deliveries during these uncertain and unprecedented times.

As one of the best pallet couriers in the industry, you are always at the forefront of our thoughts. We understand that the current times are worrying for so many, particularly those who rely on our services to distribute their goods.

With that in mind, we wanted to let you know that we are here for you, and will work our hardest to answer any questions you may have surrounding the effects of Coronavirus on palletised deliveries.

You will be pleased to know that our pallet delivery services are operating as normal, but with some minor delays - we hope that you understand. 

As usual, our wonderful customer care advisors are working incredibly hard to ensure all of you are well looked after with every collection and delivery (following the new social distancing rules).

If you need to urgently send essential goods, please contact us right away. We will go above and beyond to ensure your supplies arrive quickly and in pristine condition.

For help with booking a pallet delivery, we are available Monday - Friday from 9am to 5pm. Send your query as a message via Live Chat or all 08456580049 and speak with us directly.

Alternatively, you can find more expert advice and top tips by heading over to our Help Centre.

Questions & Answers

First, select a pallet that is spacious enough to fit your items with no overhanging on any edges. Then arrange your boxes in size order and secure your goods to the pallet. Finally, attach your label to the pallet and contact your chosen pallet courier.

You can buy pallets from many UK manufacturers, but you can also find free pallets at places such as supermarkets, industrial areas, wholesalers, construction sites and small businesses who are no longer using theirs.

Most couriers recommend the standard pallet (dimensions: 120 x 100 x 60cm) for shipments of up to 250 kilograms. These pallets are also referred to as quarter pallets. However, other UK pallet sizes include half, full and oversized pallets.

Standard UK pallets can typically hold 1,000 kilograms of weight and are usually no more than 220cm tall, however it is recommended that they are stacked no more than 15 feet in total. You must also make sure that your pallets are stationed at least 15cm above ground level to allow the courier to lift and handle them easily.

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