A Complete Guide to Pallet Vehicle Sizes

And how to avoid failed deliveries and extra charges.

One of the most common reasons for failed pallet collections and deliveries isn’t incorrect pallet sizes, it’s choosing the wrong vehicle for your location.

If access restrictions aren’t declared at the time of booking, the wrong vehicle may be dispatched. That can lead to missed collections, delayed deliveries, and wasted journey charges.

This guide breaks down the vehicle sizes used by Palletline network, when each is required, and how to make sure you book correctly first time.

Standard vehicle: 18-tonne lorry

For most deliveries and collections, the network uses an 18-tonne rigid vehicle with a tail lift. Comparable in size to a bin lorry or supermarket delivery truck.

Suitable for:

• Industrial estates
• Commercial premises
• Locations with wide roads and good access

Rule of thumb: If a bin lorry can reach your site, an 18-tonne pallet delivery vehicle can too.

Smaller vehicle: 7.5-tonne lorry

If access is restricted, a 7.5-tonne vehicle may be required.

Better suited for:

• Narrow roads or country lanes
• Residential streets with parked cars
• Sites with tight turns or limited space
• Smaller footprint and easier manoeuvrability

However:

• Must be requested at checkout in advance
• May add an extra working day due to limited availability

Rule of thumb: If your road has tight turns, parked cars or limited space, a 7.5-tonne vehicle is usually the safer choice.

What happens if you choose the wrong delivery vehicle?

If an 18-tonne vehicle is sent and cannot access the site:

• Delivery or collection may fail
• A wasted journey charge can apply
• Re-delivery or re-collection will need to be rebooked
• Your shipment will be delayed

This is why providing accurate access information is essential.

Common Access Restrictions to Watch Out For

Customers often forget to mention:

• Narrow lanes or single-track roads
• Parked cars blocking access
• Tight turns or cul-de-sacs
• Low bridges or height restrictions
• Weight limits on roads
• Gated access or entry codes

Even small details can make a big difference.

How to Choose the Right Vehicle

Before booking, ask yourself:

• Can a bin lorry reach the property?
• Is there enough turning space for a large vehicle?
• Are there parked cars or tight corners?
• Are there any road restrictions or closures?
• Is the location residential or rural?

If in doubt, request a 7.5-tonne vehicle.

Key Takeaway

18-tonne vehicles are standard for both collection and delivery. 7.5-tonne vehicles must be requested in advance.

Failing to declare access restrictions can lead to:

• Failed jobs
• Extra charges
• Delays

Providing accurate information at checkout ensures a smooth, first-time successful delivery or collection

When booking your pallet delivery or collection, always include:

• Access notes
• Restrictions
• Parking details
• Contact information

A few extra details upfront can save time, money, and hassle later.

If you’re unsure which vehicle size you need, it’s always better to double-check before booking.

You can find more details on our help pages, or speak to our team via live chat, we’re happy to help you choose the right vehicle and avoid any unnecessary delays or charges.