After a long time spent crafting the perfect solution to booking pallet deliveries, we are delighted to launch the new PalletOnline website!
We have been working hard to put together our new look for months behind the scenes and now that the curtains have been pulled back, it's clear that we're packing a whole lot more than just a makeover.
Below we have outlined just some of the main features of the new PalletOnline website!
Our pallet delivery system has been on a diet over the last few months, but we are proud to show you the outcome of our new pallet booking offering. Our website has been compressed to make the process of booking new pallet deliveries faster than ever before.
The number of options customers are faced with when they land on our website has also been reduced, as we think that less is more when it comes to navigation.
The 'countries' drop-down also got an update, so sending a pallet in the UK and Europe is much more straightforward. Say, for example, you wanted to arrange a pallet booking to send goods to Ireland, we will now ask for the county rather than the postcode.
We have made our checkout faster to get through, doing away with as much clutter as we possibly can and now it's a safer and more secure way to place your new pallet delivery booking.
Options are now filtered by availability in your area, saving you the time and hassle of scanning through options that may not be available. Our collection dates were also updated so that you are automatically taken to the dates we have available - this happens when you request a date for your delivery.
Checkouts are now faster than ever as we have stripped back on asking for details that we already know, so you can make double the pallet delivery bookings without having to repeat yourself every time.
Not only is it easier to make double pallet delivery bookings, but we have also cleaned up the whole members' area to offer a much better feel while aiming to bring more options to make pallet delivery booking faster.
We have now introduced a drop-down that includes all the Amazon Fulfilment Centres of which we are an approved carrier. Simply select the FC and provide us with your postcode to receive your free quote.
On top of that, our terminology for Amazon Reference and FBA numbers is now in line with Amazon; we auto-fill the address field of the Fulfilment Centre for you. Plus, there are plenty more checkout options too!
We started a Live Chat on our existing site and it has proven to be a hit with our customers, who rated us 4.9 stars out of 5 from our Live Chat conversations so far. We can help more customers than ever before, taking our customer support to the next level.
The site comes with a support ticket system to track any issues that may occur. We have also revamped our FAQ's section and turned it into a knowledge base, providing more frequent and better quality answers. That's not to mention our support team, but we will get to that soon.
Mobile & Tablet Friendly
We have double-checked that every page works on mobile, tablet and desktop. So when you want to send a pallet, booking a delivery with us is simple no matter where you are. Better yet, we have trimmed down parts of our website to help it work better and load faster on all mobile devices.
We have put a lot of effort into making sure that when you want to send a pallet, booking a delivery or collection is not too difficult to do on all mobile devices as well as on laptops and PC devices.
There are new faces in our PalletOnline team; we now have an e-commerce Manager leading the way online. David Mollart has joined our team with 20 years of web development and e-commerce experience under his belt. David will be working hard to help push the pallet delivery industry in the right direction and into the future.
We also have a new member joining our team to manage our Live Chat system. With plenty of experience already in Live Chat, our newest member will be happy to answer all your pallet collection and delivery questions. Our Live Chat team will be accompanied by additional internal staff to help keep the wheels turning smoothly.
Last But Not Least
That's all from us for now. But just before you leave, we wanted to take the time to thank you for reading this far - we appreciate all of you.
Of course, if you have any ideas for new features, then please do let us know via Live Chat or by calling us directly. We are always looking to improve both our service offerings and our website, so we would love to hear any suggestions you may have!
For more information regarding our exceptional pallet delivery service or help with your account, get in touch with PalletOnline today. We are experts in pallet shipping throughout the UK and Europe.